Disclaimer: Consistent with the IHI’s policy, faculty for this program are expected to disclose at the beginning of their presentation(s) any economic or other personal interests that create, or may be perceived as creating, a conflict related to the material discussed. The intent of this disclosure is not to prevent a speaker with a significant financial or other relationship from making a presentation, but rather to provide listeners with information on which they can make their own judgments.
Unless otherwise noted below, each presenter provided full disclosure information, does not intend to discuss an unapproved/investigative use of a commercial product/device, and has no significant financial relationship(s) to disclose. If unapproved uses of products are discussed, presenters are expected to disclose this to participants.
Jody Crane, MD, MBA,
Chief Medical Officer, TeamHealth; Faculty, University of Tennessee Physician Executive MBA Program, supports clinical operations, performance and innovation initiatives, leadership development programs, performance analytics, and workforce development. He is also an IHI faculty member, an Adjunct Professor at the University of Tennessee teaching physician-led operations improvement, an advisor to the National Health Service National Institute for Health Research, and a practicing, board-certified physician in emergency medicine. Dr. Crane has 15 years of experience serving in director-level roles, most recently as Associate Regional Medical Director for the Mid-Atlantic Permanente Medical Group. He previously served on the Mary Washington Healthcare Board of Trustees. He lectures internationally on topics in emergency medicine and Lean healthcare and specializes in emergency department and hospital-wide operational and patient flow improvement as well as leadership and change management. Dr. Crane has worked with hundreds of emergency departments on adopting innovations in the delivery of emergency care.
Kirk Jensen, MD, MBA, FACEP,
President and CEO, Healthcare Management Strategies, LLC; Faculty, Masters of Healthcare Leadership Program, Wake Forest University Graduate School of Arts & Sciences is a national thought leader and recognized expert in patient safety and satisfaction, risk management, integrated clinical care, practice management, standardization, emergency department operations and flow, and hospital-wide flow. He is known for his ability as a leader in driving performance improvement, building strong teams, and navigating organizations through complex change management. Dr. Jensen is currently the President and CEO of Healthcare Management Strategies, LLC, NC. He previously led Innovation initiatives as Chief Innovation Officer with Envision Physician Services, fostering a culture of innovation and advancing key strategic and operational best practices across EVHC's service lines and divisions. In addition, he was previously Chief Medical Officer for BestPractices, Inc., a Medical Director for The Studer Group, and served on the expert panel and site examination team for Urgent Matters, a Robert Wood Johnson Foundation initiative focused on reducing ED crowding.
Tiffany Keys, MBA, BSN, RN, NEA-BC, CPXP
is the Chief Nursing Officer at Grand Strand Medical Center, a 371 bed HCA facility located in Myrtle Beach, SC. In this role, Tiffany oversees all nursing care delivered in inpatient and outpatient departments including the hospital’s Level 1 Trauma Center and two free standing emergency departments.Tiffany previously worked at Eliza Coffee Memorial Hospital in Florence, AL, a 358-bed acute care facility, where she served as Chief Nursing Officer. Prior to Eliza Coffee Memorial Hospital, Tiffany worked for 10 years at 220-bed Memorial Hospital of Martinsville and Henry County in Martinsville, VA, serving as an Emergency Department and Critical Care Staff RN, Nursing Supervisor, Emergency Department Director, and finally as Chief Nursing Officer. Tiffany earned a bachelor of science degree in nursing from the University of Virginia School of Nursing in Charlottesville, VA and a master of business administration from Averett University in Danville, VA. She is board certified as a Nurse Executive-Advanced and is a Certified Patient Experience Professional.
Karen Murrell, MD, MBA
, Medical Director Emergency Medicine, Lodi Memorial Hospital/ Performance & Innovation Consultant, TeamHealth, has over 30 years of experience in hospital and emergency department (ED) management and practice. She also currently serves as an IHI faculty member and as Adjunct Faculty at the University of Tennessee Physician MBA program. Prior to this, Dr. Murrell was Physician Lead for Emergency Medicine for Kaiser Northern California, where she oversaw 21 EDs. In her career, she has focused on innovative approaches to patient flow in both the emergency department and inpatient hospital. Dr. Murrell is the co-author of the book, The Big Book of Emergency Department Psychiatry. She has also authored several papers on the use of Lean methodology to improve emergency department flow and the impact of open data on physician performance and has presented her work at a range of conferences, including the American College of Emergency Physicians Annual Meeting.
Chuck Noon, PhD
, is the Regal Entertainment Group Professor of Business and Clinical Professor of Graduate & Executive Education at the Haslam College of Business, University of Tennessee (UT) and serves as an IHI faculty member. He is a core faculty member of UT's Physician EMBA and Healthcare Leadership EMBA programs and is the former Department Head of Business Analytics & Statistics at UT. His teaching interests include operational improvement, business modeling, simulation, and decision analysis & support and his published research concerns computer-based modeling and process improvement. Dr. Noon was a founding partner of X32 Healthcare, a provider of consulting services to health care systems on process improvement, patient flow, and capacity planning. He is co-author (with Dr. Jody Crane) of The Definitive Guide to Emergency Department Operational Improvement. Dr. Noon currently serves as a consultant to TeamHealth and other healthcare organizations in the areas of education and analytics.
Paul Norman works as registered nurse for emergency services in Eastern Health, Newfoundland Canada. Paul is currently the director of nursing research at CIRRIS Carbonear Institute for Rural Reach and Innovation by the Sea and Co-founder of SurgeCon Innovations Inc. Holding a bachelor’s degree in Nursing from Memorial University, Centre for Nursing Studies. He has over 10 years of experience working in Emergency Nursing and Critical Care. He has been working with staff at the frontline to engage in the process improvement, to ensure successful implementation of LEAN strategies. This work has since been extended to reach emergency services throughout the province of Newfoundland and Labrador. Paul has co-authored a number peer-reviewed articles on emergency department operations. As well as being asked to contribute on many platforms including local, regional, provincial, national and International speaking engagements.
Christopher Patey, BSc (Hon), MD, CCFP, FCFP, FRRMS Over the past fifteen years, Dr. Christopher Patey has practiced as an emergency and family physician. As Site Clinical Chief of Carbonear Emergency, he is always eager to implement positive change initiatives with a primary goal to improve emergency care. Furthermore, as an Assistant Professor with Memorial University Medical School in St. John's Newfoundland, he is hoping to expand rural research with a focus of improving community health.