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IHI Perfecting Emergency Department Operations Seminar

​​Improve Flow in Your Emergency Department

​Hospital emergency departments (EDs) are often plagued with waits and delays. Overcrowding in EDs contributes to poor care, frustrated patients, increased cost, potential harm, and stress for both patients and staff. But when patients, information, and materials flow efficiently through the ED, all aspects of care in emergency departments improve dramatically, including:
  • Patient safety
  • Clinical effectiveness
  • Patient and staff satisfaction
  • Hospital revenue

The Perfecting Emergency Departme​​​​​nt Operations seminar is a 2 day in-person program held in Boston, MA, that will provide health care professionals with the opportunity to learn how to optimize ED patient flow, operations, and service. Practical applications will demonstrate why an efficient ED is so critical to the safety and satisfaction of patients, their families, and hospital staff. Faculty will present real-world examples and provide actionable strategies and tactics — all developed through IHI’s work with multiple EDs. 

The unique methods introduced during this seminar include the use of data to assess and improve operational performance, understanding and improving critical demand/capacity issues, and innovative approaches to front-end and back-end operations. The methods will allow for customization of operational and staffing configurations based on your patient volume and patient mix.​​​​​​​​​​​​​​​​​​​​​

What You'll Learn​

This seminar will help you to:

  • Identify key challenges and barriers to efficient patient flow, operations, and service and learn key improvement strategies, tactics, and methods

  • Describe the strategic importance and role of leadership in patient flow within the ED, from a patient safety and satisfaction standpoint, as well as from a business standpoint

  • Develop a short-term and long-range plan for improving flow, including a sequence for executing key ideas to improve flow in your institution


This seminar is ideal for anyone involved in ED operations at their hospital, including:

  • Directors and managers
  • Nurses
  • Physicians
  • Administrators
  • ED leadership​​​​