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Winifred N. Tobin MITSS





In the Institute for Healthcare Improvement’s (IHI’s) innovation series white paper Respectful Management of Serious Clinical Adverse Events, support for the “second victim” is underlined as an often-overlooked – but pivotally important – component of crisis management. In this ”roll-up-your-sleeves” seminar conducted by Medically Induced Trauma Support Services (MITSS) and hosted by IHI, participants will learn methods to support their peers after an adverse clinical event. Taking place May 10-11 in Cambridge, MA, expert faculty in this seminar will engage and instruct participants so that by the close of the program, each team will return to their organization with the knowledge, skills, and techniques necessary to support and train their peers in this crucial endeavor. Group participation is encouraged, as this seminar will discuss implementing a successful support program and engaging the full clinical team. 

​What You'll Learn

Upon completion of this program, participants will be able to:
  • Use the methodologies of two successful peer support models:
    • ForYOU Team, University of Missouri Health System
    • Center for Professionalism and Peer Support, Brigham and Women’s Hospital
  • Demonstrate peer support skills and how to effectively teach them to other health care professionals
  • Develop a work plan for implementation of clinician support at your their institutions
  • Share learning and experience with faculty and participants over three post-seminar conference calls