Cheryl A. Connors, RN, MS, currently serves as the Nurse Manager for Pediatric Clinical Research at Johns Hopkins Hospital. She received her Master’s degree in Health Services and Leadership Management/Education from the University of Maryland in 2010. Cheryl has been in pediatrics since 1999, where she developed a passion to improve patient safety. Cheryl led the Josie King Safety team for several years at Johns Hopkins before she served as a Pediatric Educator at Shady Grove Adventist Hospital, then Manager for Pediatric Research at Johns Hopkins. Cheryl completed a safety fellowship at Johns Hopkins Hospital sponsored by the Women’s Board in 2011. She co-led the development and implementation of the RISE (Resiliency In Stressful Events) for which she now serves as the team coordinator. The RISE team currently consists of 24 members and supports all employees that encounter stressful, patient related events.
James B. Conway, FACHE, is an adjunct lecturer at the Harvard School of Public Health in Boston, and a principal of the Governance and Leadership Group of Pascal Metrics in Washington DC. From 2006-2009 he was Senior Vice President of the Institute for Healthcare Improvement (IHI) and from 2005-2011, Senior Fellow. During 1995-2005, Jim was Executive Vice President and Chief Operating Officer of Dana-Farber Cancer Institute, Boston. Prior to joining DFCI, he had a 27-year career at Children’s Hospital, Boston in Radiology Administration, Finance, and as Assistant Hospital Director. His areas of expertise and interest include governance and executive leadership, patient safety, change management, crisis management, and patient-/ family-centered care. A Fellow of the American College of Healthcare Executives, he is a Distinguished Advisor to the Lucian Leape Institute for the National Patient Safety Foundation and a member of the IOM Committee on a Learning Healthcare System. Board service includes: board member, Winchester Hospital and board member American Cancer Society, New England Region. In government service, he served since 2006-2010, as a member of the Commonwealth of Massachusetts Quality and Cost Council.
Hanan Edrees, MHSA, is currently a Patient Safety Coach at the Johns Hopkins Hospital and a doctoral candidate at the Johns Hopkins Bloomberg School of Public Health studying Health Care Management and Leadership. She obtained her Masters of Science degree in Health Systems Administration from Georgetown University and a Bachelors of Science degree in Biology from George Mason University. She is also a Comprehensive Unit-Based Safety Program (CUSP) Coach at the Hospital, where she works closely with clinicians in identifying and solving patient safety concerns. In addition, Ms. Edrees is a champion for "second victims.” As part of her dissertation and research work, Hanan is working with her colleagues at the Johns Hopkins Hospital in developing an emotional support structure to help these second victims cope with their emotions.
Laura Hirschinger is a Patient Safety Improvement Specialist at the University of Missouri Health System, working in collaboration with leadership in the development of a culture of safety and identifying opportunities and strategies for performance improvement. Laura has over 16 years of nursing experience in Med-surg, neonatal nursing, pain management, palliative care, quality improvement and patient safety. Laura currently coordinates the Safety Excellence And Leadership Stewards (SEALS), a program designed to develop hazard sensitivity for risk surveillance and capture innovation and expertise of frontline staff in the form of an ongoing mentoring program. With an Advanced Holistic Nurse Board Certification, Laura has also contributed expertise in serving as co-investigator of the second victim phenomenon and serves as the facility lead for the peer-to-peer support program, assisting the team coordinator with annual training and monthly mentoring. Laura has co-authored several articles related to the topic of the second victim phenomenon and has presented research findings locally and nationally on the topic of second victim support.
Linda K. Kenney, has been at the forefront of the national patient safety movement for more than 10 years. Through her in-depth consultations and dynamic presentations, Ms. Kenney inspires organizations to tackle the challenges that impair effective patient safety programs and to develop effective disclosure, apology and support programs that provide healing and restore hope for patients, families and staff. Many leading organizations in patient safety and patient-centered care have sought Linda’s expertise on projects, including the American Hospital Association (AHA), the Agency for Healthcare Research and Quality (AHRQ), the American Society of Healthcare Risk Management (ASHRM), the Institute for Healthcare Improvement (IHI), and Consumers Advancing Patient Safety (CAPS). Ms. Kenney currently serves as a member of the Board of Directors for both Planetree and the National Patient Safety Foundation (NPSF), as Chair of the NPSF Patient and Family Advisory Committee, and as a member of the Joint Commission Patient and Family Advisory Committee. Ms. Kenney also participates locally on projects sponsored by Health Care for All (HCFA), the Partnership for Healthcare Excellence, the Massachusetts Department of Public Health, Mass Coalition for the Prevention of Medical Errors and the Betsy Lehman Center for Patient Safety. Ms. Kenney was the first consumer participant selected for the prestigious AHA/HRET Patient Safety Leadership Fellowship, which she completed in 2006. She is a certified trainer in the Institute for Healthcare Communication’s “Communication Following Unanticipated Outcomes” program and has received training in Critical Incident Stress Management (CISM), CISM Peer Support and the CRICO/RMF’s Coaching Model for Disclosure and Apology. In 2005, Ms. Kenney was awarded the Neighborhood Excellence Initiative Local Hero Award by Bank of America. In 2006, she received the NPSF Socius Award, a national honor bestowed in recognition of Effective Partnering in Pursuit of Patient Safety.
Susan D. Scott, RN, MSN, currently serves as Patient Safety Officer at the University of Missouri Health Care. She received her Master's of Science in Nursing Administration from the University of Missouri – Columbia and is currently pursuing her PhD in nursing sciences. Susan has over 30 years of nursing experience in Neonatal Intensive Care, Neonatal-Pediatric Transport Services, Legal Nurse Consulting, Quality Improvement and Patient Safety. Susan’s research interests include understanding the second victim phenomenon in an attempt to develop effective institutional support networks to help meet interdisciplinary professionals support needs in the aftermath of unanticipated clinical outcomes and events. She serves as Primary Investigator on several Qualitative Research Projects focused on inter-professional second victim support strategies and is coordinator of the University of Missouri Health Care’s peer support network, the forYOU team. The 84 member forYOU team provides 24/7 support for clinicians throughout the University of Missouri Health Care System.