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Please Contact:

Winifred N. Tobin MITSS



Phone:(617) 232-0090


 LindaK.jpgLinda K. Kenney, Executive Director and President of MITSS (Medically Induced Trauma Support Services, Inc.), founded the organization in 2002 as the result of a personal experience with a near fatal medical event, when she identified the need for support services in cases of adverse events and outlined an agenda for change. Since that time, she has been at the forefront of the patient safety movement, inspiring organizations to tackle the challenges that impair effective disclosure, apology, and support programs for patients, families, and staff.  She speaks regularly at healthcare conferences and forums, provides in-depth consultations to hospitals and other organizations, and her expertise has been sought on numerous patient safety projects throughout the country and around the globe. In 2006, Linda was the first consumer graduate of the prestigious HRET/AHA Patient Leadership Fellowship. That same year, she was the recipient of the National Patient Safety Foundation’s esteemed Socius Award, an annual award given in recognition of effective partnering in pursuit of patient safety. She has authored and contributed to a number of publications on topics including the emotional impact of adverse events on patients, families, and clinicians. Linda currently serves on the boards of the Massachusetts Coalition for the Prevention of Medical Errors and the National Patient Safety Foundation.

susan1 copy.jpgSusan D. Scott, RN, MSN, currently serves as Patient Safety Officer at the University of Missouri Health Care. She received her Master's of Science in Nursing Administration from the University of Missouri – Columbia and is currently pursuing her PhD in nursing sciences. Susan has over 30 years of nursing experience in Neonatal Intensive Care, Neonatal-Pediatric Transport Services, Legal Nurse Consulting, Quality Improvement and Patient Safety. Susan’s research interests include understanding the second victim phenomenon in an attempt to develop effective institutional support networks to help meet interdisciplinary professionals support needs in the aftermath of unanticipated clinical outcomes and events.  She serves as Primary Investigator on several Qualitative Research Projects focused on inter-professional second victim support strategies and is coordinator of the University of Missouri Health Care’s peer support network, the forYOU team. The 84 member forYOU team provides 24/7 support for clinicians throughout the University of Missouri Health Care System.


FrankFederico.jpgFrank A. Federico, RPh, Executive Director, Strategic Partners, Institute for Healthcare Improvement (IHI), works in the areas of patient safety, application of reliability principles in health care, preventing surgical complications, and improving perinatal care. He is faculty for the IHI Patient Safety Executive Training Program and co-chaired a number of Patient Safety Collaboratives. Prior to joining IHI, Mr. Federico was the Program Director of the Office Practice Evaluation Program and a Loss Prevention/Patient Safety Specialist at Risk Management Foundation of the Harvard Affiliated Institutions, and Director of Pharmacy at Children's Hospital, Boston. He has authored numerous patient safety articles, co-authored a book chapter in Achieving Safe and Reliable Healthcare: Strategies and Solutions, and is an Executive Producer of "First, Do No Harm, Part 2: Taking the Lead." Mr. Federico serves as Vice Chair of the National Coordinating Council for Medication Error Reporting and Prevention (NCC-MERP). He coaches teams and lectures extensively, nationally and internationally, on patient safety.

DR--MCENANEY-5-26-14.jpgPatrick McEnaney, MD, Chair of the Department of Surgery, Milford Regional Medical Center, is board certified by the American Board of Surgeons and he is a Fellow of the American College of Surgeons. Dr. McEnaney is an Assistant Professor of Surgery at UMass Medical School and precepts surgical residents. He serves on the Patient Safety Advisory Council and as the Physician Chair on the Peers Supporting Peers Program.

Kim Munto, RN, Director of Risk Management and Joint Commission Accreditation Coordinator, Milford Regional Medical Center, has more than 20 years of health care experience in emergency care, infectious disease, risk management, care management, quality improvement, and patient safety. She is the coordinator for Milford Regional's Peers Supporting Peers program, consisting of 40 members who provide support for caregivers and staff involved in stressful or adverse events. Ms. Munto is also the Patient Care Assessment Coordinator for Milford Regional Medical Center's Patient Care Assessment Committee, coordinator for the Patient and Family Advisory Council, and an active member of the Massachusetts Coalition for the Prevention of Medical Errors, American Society for Health Care Risk Management, and Massachusetts Society for Health Care Risk Management.