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DAY
ONE
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7:00 AM –
8:00 AM
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Registration
and Breakfast
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8:00 AM –
8:15 AM
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Welcome
and Overview
This session will introduce attendees to the objectives of the program.
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8:15 AM –
9:00 AM
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History
of Clinician Support Programs
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9:00 AM –
10:00 AM
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Respectful
Management of Severe Clinical Events
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This session will
provide attendees with a solid foundation in the principles, themes, and
lessons learned from Respectful Management of Serious Clinical Adverse
Events, and IHI Innovation Series White Paper. This presentation will establish the
critical need for support for the “second victim” and set the tone for the
remainder of the two day workshop.
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10:00 AM –
10:30 AM
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Break
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10:30 AM –
12:00 PM
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When
Caring Hurts
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In this portion,
faculty will describe the impact of unexpected patient outcomes on
clinicians and describe ideas for helping to mitigate the suffering from an
individual and team perspective. Small groups will share professional experiences and describe the
recovery trajectory for healthcare’s second victims.
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12:00 PM –
1:00 PM
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Lunch
and Faculty Consultation
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1:00 PM –
2:15 PM
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Skill
Building
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Participants will
learn methods to provide one-on-one support, tips for engaging in difficult
conversations, and self-care stress management tips in this section.
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2:15 PM –
3:15 PM
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Review
of Special Considerations and Overcoming Obstacles for the Clinician Support
Team
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In this portion, we
will review team implementation strategies, review the checklist to help
guide your work and discuss various methods for addressing obstacles to team
deployment.
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3:15 PM –
3:30 PM
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Break
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3:30 PM –
4:45 PM
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One
Organization’s Journey
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This session will
highlight one healthcare organization's experience with implementing a
clinician support program for all staff.
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4:45 PM –
5:00 PM |
Wrap-up and Evaluations |
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DAY
TWO
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7:00 AM –
8:15 AM
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Continental
Breakfast and Review of the Prior Day
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8:15 AM –
10:00 AM
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Complete
Review of the Clinician Support Tool Kit for Healthcare
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Discuss the core
elements of the tool kit; provide participants with tools and resources needed for
implementation.
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10:00 AM –
10:30 PM
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Break
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10:30 AM –
11:45 PM
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Teaching
Successful People
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As one of the goals of
this workshop is to enable participants to demonstrate peer support skills
and train others at their institutions, this session will focus on teaching
these skills to other health care professionals using the most effective
techniques.
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11:45 AM –
12:30 PM
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Lunch
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12:30 PM –
2:45 PM
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Planning
and Next Steps
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Attendees will have
the opportunity to work in small groups in order to form an implementation
plan upon return to their organizations.
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2:45 PM –
3:00 PM
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Wrap
Up and Evaluations
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