​​Need Help?

Please Contact:

Winifred N. Tobin of MITSS



Phone:(617) 232-0090


7:00 AM –
8:00 AM
Registration and Breakfast
8:00 AM –
8:15 AM
Welcome and Overview
This session will introduce attendees to the objectives of the program.
8:15 AM –
9:00 AM
History of Clinician Support Programs
9:00 AM –
10:00 AM
Respectful Management of Severe Clinical Events
This session will provide attendees with a solid foundation in the principles, themes, and lessons learned from Respectful Management of Serious Clinical Adverse Events, and IHI Innovation Series White Paper. This presentation will establish the critical need for support for the “second victim” and set the tone for the remainder of the two day workshop.
10:00 AM –
10:30 AM
10:30 AM –
12:00 PM
When Caring Hurts
In this portion, faculty will describe the impact of unexpected patient outcomes on clinicians and describe ideas for helping to mitigate the suffering from an individual and team perspective. Small groups will share professional experiences and describe the recovery trajectory for healthcare’s second victims.
12:00 PM –
1:00 PM
Lunch and Faculty Consultation   
1:00 PM –
2:15 PM
Skill Building
Participants will learn methods to provide one-on-one support, tips for engaging in difficult conversations, and self-care stress management tips in this section.
2:15 PM –
3:15 PM
Review of Special Considerations and Overcoming Obstacles for the Clinician Support Team
In this portion, we will review team implementation strategies, review the checklist to help guide your work and discuss various methods for addressing obstacles to team deployment.
3:15 PM –
3:30 PM
3:30 PM –
4:45 PM
One Organization’s Journey
This session will highlight one healthcare organization's experience with implementing a clinician support program for all staff.

​4:45 PM –
5:00 PM

Wrap-up and Evaluations

7:00 AM –
8:15 AM
Continental Breakfast and Review of the Prior Day
8:15 AM –
10:00 AM
Complete Review of the Clinician Support Tool Kit for Healthcare
Discuss the core elements of the tool kit; provide participants with tools and resources needed for implementation.
10:00 AM –
10:30 PM
10:30 AM –
11:45 PM
Teaching Successful People
As one of the goals of this workshop is to enable participants to demonstrate peer support skills and train others at their institutions, this session will focus on teaching these skills to other health care professionals using the most effective techniques. 
11:45 AM –
12:30 PM
12:30 PM –
2:45 PM
Planning and Next Steps
Attendees will have the opportunity to work in small groups in order to form an implementation plan upon return to their organizations.
2:45 PM –
3:00 PM
Wrap Up and Evaluations