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This intensive two-month professional development program is specially designed for people actively involved in health care improvement projects. A unique hands-on approach will provide a firm grounding in the concepts, tools, and methods you’ll need to effectively drive your organization’s improvement initiatives. Whether you are new to quality improvement or looking to deepen your experience and skills, this program will change your perspective on improvement science and advance your capabilities as a leader in this critical discipline.

This program begins with a rigorous three-day face-to-face meeting, during which you will learn and apply the principles and tools of improvement science, better equipping you to elaborate, refine, and execute on your improvement project. After this face-to-face meeting, you’ll participate on biweekly, web-based sessions which provide opportunities to extend your learning and gain feedback from faculty and colleagues as you put your new skills to work.

​What You'll Learn 


As a result of this program, participants will:

  • Plan and execute improvement projects

  • Shape and frame an improvement project to increase the probability of success

  • Define and apply a set of measures to analyze and assess project success

  • Utilize the Model for Improvement to develop, test, and sustain reliable improvements

  • Understand the organizational and human dimensions of change and use them to plan and execute their improvement project

​Sample Projects 


Participants will organize their learning in this program around a specific project at their organization. Each team or participant must have an improvement project, new or already underway, in order to participate. Some examples of appropriate project topics from inpatient, outpatient, and long-term care settings include:

  • Eliminate neonatal deaths from central line bloodstream infections

  • Improve pharmacy flow and efficiency

  • Improve the design of a nurse’s work day to allow for more time in direct patient care

  • Improve handoffs to reduce risk for patients moving from in-home teams to the hospice

  • Care inpatient unit and vice versa

  • Implement a shared decision approach with patients in an office practice

  • Reduce HgA1c in a panel of people with diabetes

  • Reduce nursing home resident falls by 20% in nine months