The general agenda for the Improvement Science in Action seminar is outlined below. To view a detailed agenda of an upcoming specific seminar, please select the specific date and location here.
Comprehensive Curriculum
The program features a mix of conceptual and practical learning, all focused on increasing the effectiveness of you and your team. Topics include the following:
- Developing a project charter that clearly justifies and focuses the work
- Framing a challenging yet realistic project aim
- Understanding organizational dynamics of change and the psychology of improvement work, and use them to build an effective team
- Using systems thinking, driver diagrams, and change concepts to generate effective process changes
- Using PDSA cycles to identify promising ideas for change, then developing and refining them to achieve more reliable and effective processes
- Creating a comprehensive
measurement plan, including operational definitions, data collection methods, reporting, and training
- Using the distinction between common and special cause variation to identify successful process changes and avoid common misinterpretations of the data
- Applying analytical tools including run charts, Pareto diagrams, scatter plots, and control charts to analyze, interpret, and respond appropriately to data
- Understanding and apply important principles of reliability science to the design of processes
