Program Faculty

James Innes 1.jpgJames Innes is a clinical pharmacist by background, and Improvement Director at NHS England & Norfolk and Suffolk Foundation Trust. He is also a Senior QI Advisor at NHS England, helping lead the English medicines safety programme. An Improvement Advisor and faculty member for the Institute for Healthcare Improvement, he has a clinical background in psychiatric intensive care, acts as editor for the Journal of Psychiatric Intensive Care and is a UK Clinical Pharmacy Association committee member. Prior to his existing roles, James led the East London NHS Foundation Trust QI programme from inception, helping the organization achieve two consecutive CQC outstanding ratings.

Lauren Macy 1.jpg

Lauren H. Macy, an Improvement Advisor at the Institute for Healthcare Improvement (IHI), serves on IHI's Improvement Science and Methods Portfolio and teaches in IHI programs across a variety of settings and topic areas. Ms. Macy first started practicing improvement science with IHI in Ghana as part of the Project Fives Alive! initiative, a seven-year project funded by the Bill and Melinda Gates Foundation with the goal to reduce mortality in children in Ghana under age five using quality improvement methods. After seeing the impact of improvement science in strengthening a health system and helping the daily lives of mothers and children, she grew inspired to teach and coach others to improve. Ms. Macy serves as Director and faculty for IHI's Improvement Coach Professional Development Program and leads the curriculum development and teaching for IHI's internal staff improvement capability efforts. She also serves as Improvement Advisor on IHI's internal equity improvement team.

Phyllis Virgil 1.jpg

Phyllis M. Virgil, MHA, ASQ CSSBB, has coached thousands of professionals in leading and facilitating teams across the world and loves the joys and challenges of helping others understand, apply and live the principles tools and concepts of quality improvement. Phyllis started her career in healthcare quality as a strategic planner at Hospital Corporation of America. Phyllis trained with Dr. W. Edwards Deming and has worked closely with several of Deming’s collaborators. In addition, Phyllis co-founded two of the nation’s first quality improvement (QI) consulting and training groups dedicated to health care. She now serves as an Improvement Advisor and Faculty for the Institute of Healthcare Improvement as well as for other clients.
She is certified as a Lean Six Sigma Black Belt by ASQ and serves as a regional and national judge for ASQ’s International Team Excellence Award.

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​​​​​​​​Disclaimer: Consistent with the IHI’s policy, faculty for this program are expected to disclose at the beginning of their presentation(s) any economic or other personal interests that create, or may be perceived as creating, a conflict related to the material discussed. The intent of this disclosure is not to prevent a speaker with a significant financial or other relationship from making a presentation, but rather to provide listeners with information on which they can make their own judgments. 

Unless otherwise noted below, each presenter provided full disclosure information, does not intend to discuss an unapproved/investigative use of a commercial product/device, and has no significant financial relationship(s) to disclose. If unapproved uses of products are discussed, presenters are expected to disclose this to participants.