​Topics Covered

The Improvement Coach Program covers both coaching individuals and teams on the Science of Improvement and coaching tactics specific to improvement teams. This program is highly interactive, and participants will have the opportunity to practice their learning with peers one-on-one and in small groups. Participants are also expected to regularly practice with their teams back home. A summary of topics covered includes:

• The Science of Improvement
• The System of Profound Knowledge: Systems thinking, human psychology, theory of change, and understanding variation
• Aim statements
• Measurement: developing measures, operational definitions, and data collection tools
• Run charts: creating, using and analyzing run charts
• Change ideas: developing, selecting, and prioritizing changes
• Quality improvement (QI) tools for understanding your system, gathering and organizing information, and understanding variation and relationships
• Plan-Do-Study-Act (PDSA) cycles: planning, running and coaching
• Coaching in the context of improvement
• The role of an Improvement Coach
• Building your improvement team
• Teamwork and communication
• Facilitation
• Running effective meetings and making team decisions
• One-on-one coaching
• Opportunities to apply skills
• Practicing coaching
• Sharing learning and progress with your own team
• Explore case studies from a variety of fields