Session Faculty

Disclaimer: Consistent with the IHI’s policy, faculty for this program are expected to disclose at the beginning of their presentation(s) any econ​omic or other personal interests that create, or may be perceived as creating, a conflict related to the material discussed. The intent of this disclosure is not to prevent a speaker with a significant financial or other relationship from making a presentation, but rather to provide listeners with information on which they can make their own judgments.
Unless otherwise noted below, each presenter provided full disclosure information, does not intend to discuss an unapproved/investigative use of a commercial product/device, and has no significant financial relationship(s) to disclose. If unapproved uses of products are discussed, presenters are expected to disclose this to participants.​


Expert Faculty​

A team of expert Improvement Advisors working with the Institute for Healthcare Improvement has designed this intense program. This core group of experts will be intimately involved in the overall design, implementation, direct training, and participant coaching. Program faculty are subject to change between offerings. ​​
To view the complete list of faculty that will take part in an upcoming offering, please select the seminar's specific date and location here.

Karen Baldoza, MSW Executive Director, Institute for Healthcare Improvement (IHI), is co-lead of IHI's Improvement Science and Methods portfolio of work and teaches in IHI's programs aimed at building individual and organizational capability for improvement. As a trained Improvement Advisor and Lean Facilitator, she also leads and coaches staff in improvement within IHI. Previously, Ms. Baldoza was the Continuum of Care Portfolio Operations Director overseeing IHI's work that addresses the patient journey in health and chronic disease care outside of acute care settings. She also managed relationships with strategic partners and several large strategic initiatives, such as Pursuing Perfection. Prior to joining IHI in 2000, she worked for the Commonwealth of Massachusetts as an assistant director in the Executive Office of Elder Affairs, and in public health prevention and policy efforts. She received her Master of Social Work degree from Boston College, focusing on community organizing, social policy and planning, and not-for-profit administration.

Brandon Bennett, MPH, Advisor, Improvement Science Consulting. After serving in Uganda as a United States Peace Corps Volunteer, where he directed a micro-finance program, targeting people living with HIV, Brandon created the Asaph Children Education Fund. This non-profit organization is dedicated to providing educational opportunities to children, helping them to break the cycle of poverty in Uganda. He also spent 5 years as an Improvement Advisor with the Institute for Healthcare Improvement (IHI), helping to lead their efforts to improve care in low and middle income countries. Since leaving IHI, Brandon continues to serve as a faculty Improvement Advisor on many of IHI’s global initiatives and remains faculty for IHI’s Improvement Advisor Professional Development Program. He has co-authored papers related to quality improvement in low resource environments, and has given numerous presentations on Quality Improvement at conferences around the world.
Gerald J. Langley, MS, Statistician and Consultant, Associates in Process Improvement, is also a Senior Fellow of the Institute for Healthcare Improvement (IHI). He has served as faculty for IHI improvement initiatives on improving medication safety, innovations in planned care, improving service in health care, and the Triple Aim initiative to simultaneously improve the care experience and population health while reducing total cost. He has also supported a number of large-scale improvement initiatives, including the HRSA Health Disparities Collaborative and Improving Patient Care for the Indian Health Service. His expertise with data and computers plays a key role in his consulting work and research. Mr. Langley has authored numerous articles on sampling and survey design, modeling, and fundamental improvement methods, and he is a co-author of The Improvement Guide.
Robert Lloyd, PhD, Executive Director of Performance Improvement, Institute for Healthcare Improvement (IHI), provides leadership in the areas of performance improvement strategies, statistical process control methods, development of strategic dashboards, and capacity-building for quality improvement. He also serves as faculty for various IHI initiatives and demonstration projects in the US and abroad. Before joining IHI, Dr. Lloyd served as the Corporate Director of Quality Resource Services for Advocate Health Care, Director of Quality Measurement for Lutheran General Health System, and spent ten years with the Hospital Association of Pennsylvania in various leadership roles. He currently serves as a Regional Councilor for the ASQ Health Care Division, and is author of numerous articles, reports, and books.
Lloyd Provost, MS, Statistician, Associates in Process Improvement, helps individuals and organizations learn the science of improvement and to make improvements. He co-authored the books "Quality Improvement through Planned Experimentation", "The Improvement Guide", and “The Health Care Data Guide.” Lloyd in a variety is experienced in applications of statistical process control and in designing research and quality improvement studies. For the past fifteen years, he has worked as a Senior Fellow for IHI in the role of an IA. He provides IA support for the developing countries program, and coordinates the development and work of the other IAs supporting IHI. He also works on specific programs with IHI and provides support for the IHI Open School’s quality improvement curriculum. 

Richard P. Scoville, PhD, is an independent consultant specializing in health care quality improvement and performance measurement. He is an Associate Adjunct Professor in the Department of Health Policy Management at the University of North Carolina at Chapel Hill, where he teaches courses in health care quality improvement and informatics. Dr. Scoville is an Improvement Advisor for the Institute for Healthcare Improvement (IHI), the Dentaquest Institute, and other organizations on a range of collaborative improvement, data management, and systems design projects. He is also faculty for IHI's Improvement Advisor Professional Development Program. He was a policy analyst for RAND Health and he founded Canopy Systems, Inc., an Internet-based care management software company, serving as its Chief Technology Officer. Dr. Scoville holds degrees from Dartmouth College, the University of South Carolina, and a PhD in Psychology from the University of North Carolina at Chapel Hill.​
Dr Amar Shah is Consultant forensic psychiatrist & Chief Quality Officer at East London NHS Foundation Trust (ELFT). He leads at executive and Board level on quality at ELFT, including quality improvement, quality assurance, quality control and quality planning. He is the lead for quality improvement at the Royal College of Psychiatrists, and the national QI lead for the mental health safety improvement programme in England commissioned by NHS Improvement. He is an improvement advisor and faculty member for the Institute for Healthcare Improvement, teaching and guiding improvers and healthcare systems across the world. Amar has completed an executive MBA in healthcare management, a masters in mental health law and a postgraduate certificate in medical education. Amar is a regular national and international keynote speaker at healthcare improvement conferences and has published over 30 peer-review articles in the field of quality management.
Rebecca Steinfield, MA, Improvement Advisor (IA), Institute for Healthcare Improvement, currently serves as an IA for a variety of internal and external IHI projects. She has been with IHI since 1996 and teaches IHI courses on improvement methods.
Jane Taylor, EdD, Improvement Advisor, Institute for Healthcare Improvement, is a health care research practitioner with over 20 years of health care experience. Her leadership roles also include working as a hospital CEO in rural areas and a compliance officer for physician practices. Dr. Taylor was awarded a doctoral degree in adult learning from Columbia University, with a particular interest in transformative learning and learning design.
David M. Williams, PhD, Executive Director, Institute for Healthcare improvement (IHI), is co-lead of the Improvement Capability Focus Area. He served as the Improvement Advisor for large Collaboratives in the United States and Europe, including Impacting Cost + Quality in the US, the NHS South West Patient Quality and Safety Programme in England, and the Scottish Government Early Years Collaborative. Dr. Williams is faculty for the IHI Open School and the Massive Open Online Course (MOOC) being developed with HarvardX and the Harvard T.H. Chan School of Public Health. He coaches teams and has taught improvement science programs in the US and abroad. He created the Mr. Potato Head exercise used worldwide to teach PDSA testing and measurement. A paramedic by background, Dr. Williams practiced in urban EMS systems for many years and is internationally known as an expert on paramedic care and emergency medical services systems. He serves as Improvement Advisor to the prehospital patient safety and care improvement work at Hamad Medical Corporation’s Ambulance Service in Qatar. Dr. Williams is a 2013 alumni of the Leadership Austin Essentials program and serves as Vice Chairman of the Board for CommUnityCare in Austin, Texas, one of the largest Federally Qualified Health Center systems in the United States. Prior to joining IHI, he led a consulting practice focused on improvement science and expert consulting in education, public safety, and health care.