Need Help?

(Toll Free)
Monday - Friday
9am - 5pm ET

Session Details

Effective and lasting improvement is usually brought about through a committed team effort. But that effort should be guided by the steady hand of someone whose expertise and experience with improvement work increases the team's potential for success. 

The Improvement Advisor (IA) is devoted to helping identify, plan, and execute improvement projects throughout an organization, deliver successful results, and

spread changes across the entire system. Organizations that achieve multiple and sustained improvements usually have the invaluable leadership of an IA at the helm of their improvement initiatives. Most health care organizations turn to internal resources for improvement leadership, but in many cases, there is no one with the required training, expertise, and support to perform this role. In fact, individuals with the necessary skills to serve as IAs are relatively rare. 

To effectively meet the demands of the job, IAs need more than just an interest in improvement work. They need a solid foundation, advanced knowledge and skills in the art and science of improvement, plus the ability to work with and coach front-line teams in achieving and maintaining successful changes. IAs must also be able to communicate effectively with senior management to summarize progress on improvement projects and, clearly articulate needed sponsorship and support when projects become stalled. 
The Institute for Healthcare Improvement (IHI), in conjunction with Associates in
Process Improvement (API), offers the Improvement Advisor Professional Development Program to help individuals in this critical role build and hone such skills. This richly-packed, ten-month program is an “all teach, all learn” experience that offers:
  • The advanced knowledge and skills you need to excel in the art and science
    of improvement
  • Instruction on how to use a framework comprising practical skills and
    theory to drive whole system changes
  • A collaborative learning environment and actionable ideas that will help you
    achieve maximum results​


Each participant will be required to direct one or more improvement projects (connected to his or her organization’s business plan) during the program. The project provides a double benefit — a chance to achieve results in an active improvement project and a living laboratory to apply learning. The improvement project may be in any one of three categories:
  • Improving quality of care and services
  • Reducing costs while maintaining or improving quality
  • Expanding patient or customer satisfaction with the development of new
    services or innovative ways of providing existing servic
  • es
The design of this program allows participants to achieve maximum results by
immediately applying the skills they learn to everyday work situations. It is this
combination of theory applied to daily work that makes the Improvement Advisor
Professional Development Program unique and provides a foundation for making
improvements long after the program is completed.


Health care professionals who are currently regarded as leaders of improvement efforts within the organization and want to deepen their knowledge and enhance their effectiveness in this role. Often these individuals hold titles such as:
  • Director or Vice President of Quality Improvement
  • Quality coach/facilitator
  • Chief Quality Officer
  • Quality improvement specialist
Others who would benefit from this program include clinical leaders (physicians, nurses, allied health professionals) who want to make substantial improvements in the care of individuals and the health of populations, while reducing health care costs.