Agenda

​​​Program Format:   

The program consists of 13 virtual sessions to reinforce, discuss, and apply content covered during the online lessons. All Sessions will be hosted on Zoom from 0900am – 1200pm AEST. 

​Week
​Session
​Date
​1
​1
​13th June
​2
​2
​21st June
​3
​3
​27th June
​4
​No Session
​
​5
​4
​11th July
​6
​5
​18th July
​7
​6
​25th July
​8
​7
​1st August
​9
​8
​8th August
​10
​9
​15th August
​11
​No Session
​
​12
​10
​29th August
​13
​11
​6th September
14
​12
​12th September
​15
​13
​19th September

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​Topics Covered

The Improvement Coach Program covers both coaching individuals and teams on the Science of Improvement and coaching tactics specific to improvement teams. This program is highly interactive, and participants will have the opportunity to practice their learning with peers one-on-one and in small groups. Participants are also expected to regularly practice with their teams back home. A summary of topics covered include:

  • The Science of Improvement
    • The System of Profound Knowledge: Systems thinking, human psychology, theory of change, and understanding variation
    • Aim statements
    • Measurement: developing measures, operational definitions, and data collection tools
    • Run charts: creating, using, and analyzing run charts
    • Change ideas: developing, selecting, and prioritizing changes
    • Quality improvement (QI) tools for understanding your system, gathering and organizing information, and understanding variation and relationships
    • Plan-Do-Study-Act (PDSA) cycles: planning, running, and coaching
  • Coaching in the context of improvement
    • The role of an Improvement Coach
    • Building your improvement team
    • Teamwork and communication
    • Facilitation
    • Running effective meetings and making team decisions
    • One-on-one coaching
  • Opportunities to apply skills
    • Practicing coaching
    • Sharing learning and progress with your own team
    • Explore case studies from a variety of fields