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Session Details

Presently, 5 percent of patients in the US account for approximately 50% of all health care spending. While some individuals in this high-risk population simply struggle with expensive care, others are faced with something even more daunting — a care system not designed to meet their complex and multidimensional needs. Ultimately, that drives costs even higher.

Yet, amidst these challenges lies an opportunity. 

By redesigning care for patients with complex needs, your organization can better position itself to impact health outcomes and patient experience of care at lower costs. To learn how to use an industry-tested process for redesigning care — tailored for your unique context — join us for this two-day intensive seminar.​​​​​​​​


Participants will gain firsthand insight from IHI faculty leaders and two in-depth case studies. Over the course of the seminar, you will learn how to:
  • Examine an industry-tested process for identifying high-risk, high-cost individuals — and achieving better, more cost-efficient outcomes — through care redesign
  • Lay the groundwork for developing a cost-effective and sustainable enhanced care design within your unique environment
  • Articulate how process and outcomes measures can be used to track progress
  • Identify next steps for implementing care redesign that will improve care and lower costs for patients with complex needs


Designed primarily for professionals from health systems, this IHI seminar will also benefit community organizations that strive to improve health outcomes and redesign care to better serve patients with complex needs and high costs. Participants may include:
  • Integrated delivery systems pursuing new payment models
  • Accountable Care Organizations (ACOs)
  • Employers pursuing better health and value for employees
  • Private or publicly funded health plans
  • Safety net health care systems facing rising demand—and flat budgets
  • Public health departments or social agencies working with populations with complex health issues
  • Primary care or multi-specialty physician groups exploring risk sharing and cost savings arrangements
  • Organizations embarking on innovative, population-focused designs
  • Regional coalitions collaborating on community-wide health issues

See the opportunity, develop an action plan

Whether your organization is moving to models of cost accountability — or wondering how to begin — this intensive IHI seminar is a smart, actionable step on the path to care redesign for high-risk, high-cost populations.