Who Should Attend

​​​​​IHI designed this program for teams of individuals who are responsible for implementing and maintaining operational efficiencies, throughput, and optimizing patient flow in acute care hospit​als. Team participants may include: 

  • Chief Operating Officers
  • Chief Nurse Executives
  • Medical Directors
  • Nursing Directors
  • Service Line Leaders
  • Financial Analysts
  • Quality Improvement Leaders
  • Patient Safety Officers
  • Chief Quality Officers
  • Bed, Access, Operations and Flow Professionals​
While individual participants will gain value from this professional development program, IHI strongly recommends that hospitals and health care systems consider sending teams of four or five individuals (those who are accountable for outcomes related to delivering the right care, in the right place, at the right time) to this program.​