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Disclaimer: Consistent with the IHI’s policy, faculty for this program are expected to disclose at the beginning of their presentation(s) any econ​omic or other personal interests that create, or may be perceived as creating, a conflict related to the material discussed. The intent of this disclosure is not to prevent a speaker with a significant financial or other relationship from making a presentation, but rather to provide listeners with information on which they can make their own judgments.

Unless otherwise noted below, each presenter provided full disclosure information, does not intend to discuss an unapproved/investigative use of a commercial product/device, and has no significant financial relationship(s) to disclose. If unapproved uses of products are discussed, presenters are expected to disclose this to participants.​


Expert Faculty

Pierre M. Barker, MD, Senior Vice President, Institute for Healthcare Improvement (IHI), is responsible for IHI’s large-scale health systems improvement initiatives outside the US. Working closely with partners in government and the non-governmental sector, IHI has an expanding portfolio of work to improve the reliability and scale up of effective health programs in Europe, Africa, Middle East, Australasia, and Latin America. In addition to advising governments and large organizations on quality improvement strategies, IHI uses the science of improvement to promote improved outcomes in the areas of patient safety, population health, patient-centered care, and cost and quality of care. Dr. Barker attended medical school in South Africa and trained in pediatrics in the UK and US. Before joining IHI he was Medical Director of University of North Carolina (UNC) Children’s Hospital clinics and was responsible for leading system-wide initiatives on improving access to care and chronic disease management. A renowned authority on improving health systems, Dr. Barker initially served at IHI as in-country Director of IHI’s South Africa Projects and then as head of programs in low- and middle-income countries. He retains a position of Clinical Professor in Maternal and Child Health at the Gillings School of Global Public Health UNC Chapel Hill and advises the World Health Organization on health systems strengthening and redesign of HIV care and infant feeding guidelines.
Mary Ellen Benzik, MD, Chief Medical Officer, Physician Network Operations, CHE Trinity Health System, is accountable for quality, safety, and care model transformation for the network of more than 4,000 employed physicians. She is board certified in family medicine and actively engaged in care transformation on local, regional, and national levels. Her experience and passion relates to practice-level care redesign and delivered care management, with an emphasis on metrics related to the Triple Aim. She is recognized as a national leader on care redesign and care management with numerous citations, including being a 2010 finalist for the Robert Wood Johnson Foundation Community Health Leader Award. Dr. Benzik is also the Associate Medical Director, Advance Primary Care Demonstration Project, Michigan Primary Care Transformation Project, where she is accountable for the creation of a care redesign model to impact Triple Aim metrics, and embedding care managers in 400 independent and employed physician practices, which cover 1.2 million lives with four insurers.
Amy Reid, MPH, Senior Research Associate, Institute for Healthcare Improvement (IHI). In her work on the Results and Evaluation team, Ms. Reid implements a theory-driven formative evaluation approach for IHI's work in Africa, Latin America, and North America, through project design and ongoing rapid-cycle evaluation and learning for improvement. In addition, she is leading IHI’s efforts to integrate health equity into its five focus areas. Previously, she was a Research Assistant supporting QI programs at the North Carolina Area Health Education Center (NC AHEC) and at the University of North Carolina Gillings School of Global Public Health conducting a qualitative evaluation of a maternal and child health QI program in Ghana. She received her MPH in Health Behavior and Health Education at the University of North Carolina and her BS in Biology from Davidson College.

Marie W. Schall, MA, Director, Institute for Healthcare Improvement, leads innovation and collaborative learning programs including most recently those related to improving transitions in care, primary care redesign, and disability competent care. Ms. Schall also serves as senior faculty for IHI’s Breakthrough Series College and has over the past ten years led the development of IHI content and programming on strategies to achieve and sustain results at scale. Prior to joining IHI in 1995, Ms. Schall designed and led improvement projects for PRONJ (the New Jersey Quality Improvement Organization) and was Director of Research for the Health Research and Educational Trust of New Jersey, a non-profit affiliate of the New Jersey Hospital Association.