our guarantee to you

Cancellations, Substitutions, and Refunds

Full registration fees are refundable if a written request is submitted to info@ihi.org 30 days prior to the start of the program. If you are entitled to a refund, expect the refund within 30 days. All refunds will be issued back to the original payment type. Registrations and cancellations received less than 30 days before the start of the program are not refundable. If you need to cancel less than 30 days before the start of the program, please call our Customer Service department at 617-301-4800.  One attendee may be substituted for another at any time by calling 617-301-4800

Unconditional Guarantee

If for any reason you are not completely satisfied that this program is a valuable experience, IHI will gladly refund your enrollment fee within 30 days of the program end date. Please note that due to unforeseeable circumstances, last-minute changes in program titles, speakers, or presentations may be unavoidable.

Scholarships and Special Discounts Available 

IHI is pleased to offer a limited amount of funding for scholarships and special discounts. Please note that scholarships and special discounts are available to assist with program registration costs ONLY and are not applicable for travel, food, or accommodation costs associated with attending the program. To apply for scholarships and special discounts, complete the online Scholarship and Special Discount Application.

• Independent, United States Federally Qualified Health Centers (FQHCs) that are not affiliated with a hospital or health system

• Critical Access Hospitals

• Independent practices with fewer than 20 physicians

• Hospitals with fewer than 50 beds

• Members of America's Essential Hospitals (formerly NAPH)