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Disclaimer: Consistent with the IHI’s policy, faculty for this program are expected to disclose at the beginning of their presentation(s) any econ​omic or other personal interests that create, or may be perceived as creating, a conflict related to the material discussed. The intent of this disclosure is not to prevent a speaker with a significant financial or other relationship from making a presentation, but rather to provide listeners with information on which they can make their own judgments.

Unless otherwise noted below, each presenter provided full disclosure information, does not intend to discuss an unapproved/investigative use of a commercial product/device, and has no significant financial relationship(s) to disclose. If unapproved uses of products are discussed, presenters are expected to disclose this to participants.​



Expert Faculty​

Michael D. Pugh, MPH, Principal, Pugh Ettinger McCarthy Associates, has over 30 years of CEO experience in hospitals, health care systems, managed care organizations, consulting and health care services companies. He is a nationally known advisor and consultant to health care provider organizations, payer organizations, and government agencies focusing on issues of quality, performance, strategy, and governance. He is a senior faculty member for the Institute for Healthcare Improvement (IHI) and co-author of the highly popular IHI white paper, “Seven Leadership Leverage Points for Organization-Level Improvement in Health Care.” Since 1998 Mr. Pugh has helped senior leaders define and execute strategies for improvement and organizational transformation, with specific areas of expertise in clinical integration, quality system planning and execution, governance processes, leadership system development, and strategic planning. Mr. Pugh has served on the boards of the American Hospital Association (AHA), the AHA Health Forum, the Colorado Hospital Association, and The Joint Commission. He is a board member of Verisma Systems, Inc., a national health care information handler and health information technology company, for which he served as CEO from 2004 until 2011 during the company's start-up and early growth phases.


Stephen Swensen, MD, MMM, FACR, Director for Quality, Mayo Clinic, is also Associate Dean for Value and Professor in the Mayo Clinic College of Medicine. Under his leadership, the Quality Academy and the Value Creation System were established, training several thousand staff each year. Dr. Swensen currently serves on the boards for Luther Midelfort Medical Center-Mayo Clinic Health System and Stratis Health, and he is a member of the Mayo Clinic Management Team and the Clinical Practice Committee. Previously, he chaired the Mayo Department of Radiology, where his leadership team used Lean-Six Sigma and Baldrige methods to improve the value of care for patients provided by 1,200 staff who performed more than one million exams annually. During his tenure the department was recognized as the #1 radiology practice in the country (Medical Imaging) and the most patient-centered (Diagnostic Imaging). Dr. Swensen is faculty for the Institute for Healthcare Improvement, has served as the health care member of The Conference Board's US Quality Council. He founded the Big Sky Quality Roundtable, the Keystone Quality Officer Group, and co-founded the Sun Valley Assembly. He has been Principal Investigator of three NIH grants related to lung cancer screening with CT and diffuse infiltrative lung disease.


Donna C. Isgett, RN, MSN, Senior Vice President of Corporate Quality and Safety, McLeod Health, is responsible for the corporate oversight of the Quality and Safety division, which includes Clinical, Operational and Service Effectiveness/Excellence, Epidemiology, Risk Management, Case Management, and Physician Credentialing. Ms. Isgett is also Co-Chair of the Quality Operations Committee at McLeod and a member of the McLeod Community Board of Trustees. McLeod Health has received numerous quality awards, including the 2000 Governors Quality Award for the State of South Carolina, Premier's Award for Quality in 2003, the AHA McKesson Quest for Quality Award in 2010, and a Robert Wood Johnson Pursuing Perfection grant.