Need Help?

(Toll Free)


Abraham Jacob, MDAbraham Jacob, MD, MHA, Chief Quality Officer, M Health Fairview, joined the Department of Pediatrics in 2005 to start and direct the Division of Pediatric Hospital Medicine. The Division has grown substantially since 2005 and has become the largest service for admissions at M Health Fairview Masonic Children's Hospital (UMMCH). The program currently provides inpatient pediatric services at UMMCH, Fairview Ridges Hospital, Maple Grove Hospital, and Shriners. Dr. Jacob served as Chief Medical Officer for UMMCH from 2012-2019 with a focus on patient safety, quality, and patient experience. He is now the Chief Quality Officer for M Health Fairview and a staff attending on the General Pediatrics service at UMMCH and on the Internal Medicine service at UMMC. 

A graduate of the University of Notre Dame, Dr. Jacob went on to medical school at the University of Toledo College of Medicine where he graduated in 1994. He went on to complete his Internal Medicine/ Pediatrics residency at the University of Minnesota in 1998. After completing residency, he helped to start the first combined Internal Medicine/ Pediatrics practice in the Twin Cities with five of his residency classmates and served as medical director of the clinic. Since coming to the University of MN as faculty, Dr. Jacob's main interests have included resident education, family centered care, quality improvement, and patient safety. He helped to lead an initiative at UMMCH that recently won the MN Hospital Association 2015 Patient Safety Improvement Award. He is board certified in Pediatrics and Internal Medicine.

Leslie Jurecko., MDLeslie Jurecko, MD, MBA, Chief Safety, Quality and Patient Experience Officer, Cleveland Clinic, is responsible for the development and implementation of Cleveland Clinic’s Enterprise Quality, Safety and Patient Experience strategy. Dr. Jurecko is also a pediatric hospitalist with Cleveland Clinic Children’s. Previously, Dr. Jurecko served as Senior Vice President for Quality, Safety and Experience for Spectrum Health, a non-profit integrated health system with 15 hospitals.

Dr. Jurecko graduated from Wayne State University School of Medicine and completed her pediatric residency at Northwestern University Feinberg School of Medicine and Ann & Robert H. Lurie Children’s Hospital of Chicago. She earned her Master of Business Administration from Grand Valley State University’s Seidman College of Business. Dr. Jurecko also completed the Patient Safety Executive Development Program and the IHI Chief Quality Officer Program and serves as core faculty for IHI.

In 2020, Becker’s Hospital Review named Dr. Jurecko one of the top 50 patient safety experts to know. She was also listed as an honoree for Crain’s Detroit Business 2020 Notable Women in Healthcare and was named an “Up and Comer” by Modern Healthcare. Dr. Jurecko is frequently invited to speak at national conferences on reducing preventable patient suffering.

James Moses, MD.jpgJames Moses, MD, MPH, Chief Quality, Safety, and Experience Officer, Corewell Health, and Senior Vice President of Quality, Safety, and Experience, Corewell West, is responsible for integrating quality, safety and patient experience through collaborative leadership and targeted initiatives across Spectrum Health West Michigan. 

Dr. Moses is a board-certified pediatrician and pediatric hospitalist, who oversaw Boston Medical Center’s quality and patient safety, regulatory compliance, and infection control. Dr. Moses co-led Boston Medical Center’s Clinical Learning Environment Review initiative, which integrates residents and fellows into quality and patient safety priorities across the hospital. He also is an associate professor at Boston University School of Medicine.

He received his medical degree from University of Chicago-Pritzker School of Medicine and completed his medical training at the Boston Combined Residency Program in Pediatrics at both Boston Children’s Hospital and Boston Medical Center. After serving as a pediatric chief resident at Boston Medical Center, Dr. Moses received a Master of Public Health in biostatistics and epidemiology from Harvard School of Public Health. In 2008, he became pediatric director of quality and patient safety at Boston Medical Center, where he was named associate chief quality officer in 2013 and promoted to his current role in 2017.

Guest Presenters

Hilary Babcock.jpgHilary M. Babcock, MD, MPH, FSHEA, FIDSA, is BJC Healthcare’s Vice President and Chief Quality Officer with the BJC Center for Clinical Excellence. She is responsible for BJC quality programs, including oversight of BJC-wide measurement systems, quality improvement planning, patient safety, infection prevention, patient experience, and occupational health. Dr. Babcock is also a Professor of Internal Medicine in Infectious Diseases at Washington University School of Medicine. She has developed responses to emerging and resurgent infectious threats in health care settings and was part of the BJC/WashU COVID response. Dr. Babcock’s two main areas of interest are infection prevention and occupational health, specifically related to health care workers. She has studied health care associated respiratory viral infections, needlestick injury rates and preventive measures among health care workers, and health care worker vaccination programs. Her clinical work focuses primarily on orthopedic infections including prosthetic joint infections and post-traumatic hardware associated infections.  

IHI President Emertius and Senior Fellow, Donald M. Berwick, MD, MPP, FRCP, KBEDonald M. Berwick, MD, MPP, FRCP, KBE, is President Emeritus and Senior Fellow at the Institute for Healthcare Improvement (IHI) an organization he co-founded and led as President and CEO for 19 years. He is one of the nation’s leading authorities on health care quality and improvement. In July 2010, President Obama appointed Dr. Berwick to the position of Administrator of the Centers for Medicare & Medicaid Services (CMS), which he held until December 2011. A pediatrician by background, Dr. Berwick has served as Clinical Professor of Pediatrics and Health Care Policy at the Harvard Medical School, Professor of Health Policy and Management at the Harvard School of Public Health, and as a member of the staffs of Boston’s Children’s Hospital, Massachusetts General Hospital, and the Brigham and Women’s Hospital. 

He has also served as vice chair of the US Preventive Services Task Force, the first “Independent Member” of the Board of Trustees of the American Hospital Association, and chair of the National Advisory Council of the Agency for Healthcare Research and Quality. He is an elected member of the American Philosophical Society, the American Academy of Arts and Sciences, and the National Academy of Medicine (NAM, formerly the Institute of Medicine, or IOM). Dr. Berwick served two terms on the IOM’s governing Council, was a member of the IOM’s Global Health Board, and currently chairs the NAM Board on Health Care Services. He served on President Clinton’s Advisory Commission on Consumer Protection and Quality in the Healthcare Industry. His numerous awards include the 2007 William B. Graham Prize for Health Services Research, the 2006 John M. Eisenberg Patient Safety and Quality Award, and the 2007 Heinz Award for Public Policy. In 2005, he was appointed Honourary Knight Commander of the British Empire by Her Majesty Queen Elizabeth II, the highest honor in the UK for non-UK citizens. He is the author or co-author of more than 200 scientific articles and six books. He also currently serves as Lecturer in the Department of Health Care Policy at Harvard Medical School.

Tosan Boyo, MPH, FACHE.jpgTosan Boyo, MPH, FACHE, specializes in using Lean principles to advance quality outcomes, operational effectiveness, health equity, and capital allocation. Currently, he is the Senior Vice President, Hospital Operations at John Muir Health. Prior to that, Mr. Boyo was the Chief Operating Officer of Zuckerberg San Francisco General (ZSFG), where he founded the Equity Strategy and Council, which received the Best Initiative Award from the Disparities Solutions Center. In addition, last year Mr. Boyo was appointed to serve as the Chief of Operations leading San Francisco’s COVID-19 Command Center. At the height of the pandemic, the City achieved the lowest death rates, lowest new-case rates, and highest testing rates in the nation. He is a Fellow of the American College of Healthcare Executives (ACHE).  

Chris Dale, MDChris Dale, MPH, MD, earned a BA in Chemistry from the University of Washington and an MD from Northwestern University Medical School in Chicago. After completing a transitional internship at Naval Medical Center San Diego, he served as a U.S. Navy flight surgeon with a Harrier squadron at Marine Corps Air Station in Yuma, Ariz. He was an internal medicine resident and chief resident at Providence Portland Medical Center, followed by a Pulmonary and Critical Care Fellowship at the University of Washington, earning his MPH in Health Services. 

Dr. Dale joined Swedish Medical Group as a pulmonary and critical care physician in 2012 and has served in various positions, including Medical Director Quality & Value, Chief Quality Officer and Chief Medical Officer — Acute Care. He has served on the board of Foundation for Healthcare Quality and has help lead health care advanced analytics startups, working as the Chief Medical Officer for MultiScale Health Networks and Advata. 

Currently, Dr. Dale practices Pulmonary and Critical Care Medicine at Swedish, is a Health Services researcher at the University of Washington and advises health care analytics companies. He and his wife Becca live in Snoqualmie with their three school-age kids.   

tejal gandhi.jpgTejal Gandhi, MPH, CPPS, Chief Safety and Transformation Officer, Press Ganey, is responsible for improving patient and workforce safety, and developing innovative healthcare transformation strategies. She leads the Zero Harm movement and helps healthcare organizations recognize inequity as a type of harm for both patients and the workforce. Dr. Gandhi also leads the Press Ganey Equity Partnership, a collaborative initiative dedicated to addressing healthcare disparities and the impact of racial inequities on patients and caregivers. Before joining Press Ganey, Dr. Gandhi served as Chief Clinical and Safety Officer at the Institute for Healthcare Improvement (IHI), where she led IHI programs focused on improving patient and workforce safety.

Jonathan Gleason, MDJonathan Gleason, MD, came to Jefferson Health in 2019 from the Carilion Clinic/Virginia Tech Carilion School of Medicine, where he served in a variety of roles, including chief quality officer, vice president for clinical advancement and patient safety, and assistant professor of obstetrics and gynecology. 
As the chief quality officer at Carilion Clinic, Dr. Gleason led a system-wide infrastructure and process redesign for quality and patient safety, clinical risk management, patient advocacy, process improvement, accreditation, human factors, and safety simulation. He and his team achieved 30-40 percent reductions in hospital-acquired infections and major reductions in serious safety events, leading Carilion Clinic hospitals to perform at a Leapfrog A grade level. Dr. Gleason’s experience in deploying a system-wide approach to delivering excellent quality and patient-safety outcomes aligns well with the direction of Jefferson. 

Dr. Gleason earned his medical degree at the Medical College of Georgia and completed his internship and residency at the Hospital of the University of Pennsylvania. He is certified in obstetrics and gynecology and in female pelvic medicine and reconstructive surgery. 

Karin Larson-Pollock, MDKarin Larson-Pollock, MD, MBA, FACHE, is the Regional Chief Quality Officer for the Puget Sound Region in Western Washington state and part of Providence, the third largest not-for-profit healthcare system in the United States. She is passionate about optimizing analytics and process improvement to foster value-driven care across the care continuum. Karin leads value-driven change strategy and architecture, including reporting and benchmarking analytics, quality systems and structures, patient safety and risk, infection prevention, and value-based contract optimization. Prior to this role, Karin served almost a decade at Providence Regional Medical Center Everett, most recently as the Executive Director, Chief Quality & Analytics Officer. Prior to her roles with Providence, Karin served as Vice President of Operations at Houston Methodist Hospital in Houston, TX, before returning home with her husband and two children to the beautiful Pacific Northwest. Dr. Larson-Pollock graduated from The University of Montana with a degree in Business Administration/Marketing and a minor in German. After serving as a Small Business Advisor with the U.S. Peace Corps in Kenya, she returned to the U.S. for graduate studies, receiving a Doctor of Medicine degree from Northwestern University Medical School, a Masters in Business Administration from Kellogg School of Management at Northwestern University, and more recently a Certificate in Business Analytics from Harvard University’s Business Analytics Program. She is an alumnus of the Institute for Healthcare Improvement (IHI) Chief Quality Officer Forum, a Fellow in the American College of Healthcare Executives (ACHE) and serves as the elected ACHE District 5 Regent for Washington State.

amy-lu.jpgAmy Lu, MD, Chief Quality Officer, University of California San Francisco Health  
Dr. Amy Lu's work is focused clinical redesign and pathways across the continuum of care that are high-value and patient-centered. In her role as the Chief Quality Officer for University of California San Francisco Health and the Physician Advisor for Utilization Management for Stanford Health Care, she works on clinical pathways and improvement initiatives that reduce inappropriate utilization and unwarranted clinical variation. In the School of Medicine, Dr. Lu is the Vice Chair of Quality, Safety and Improvement in the department of Anesthesiology, Perioperative and Pain Medicine at Stanford, where she mentors and works with faculty and residents on quality and safety projects that improve perioperative care. Dr. Lu is also the Chair for the Vizient Quality Executive Advisory Committee. Dr. Lu is passionate about health equity and social justice, and she founded and co-chairs the Stanford Medicine Health Equity Committee.  
Dr. Lu received her BA in cultural anthropology and molecular biology from UC Berkeley, MD from UC San Francisco, and MPH from the Harvard School of Public Health. She completed her residency training at Massachusetts General Hospital and practices anesthesiology and perioperative medicine at Stanford.  

IHI President and CEO, Kedar Mate, MDKedar Mate, MD, is President and Chief Executive Officer at IHI, President of the IHI Lucian Leape Institute, and a member of the faculty at Weill Cornell Medical College. His scholarly work has focused on health system design, health care quality, strategies for achieving large-scale change, and approaches to improving value. Previously Dr. Mate worked at Partners In Health, the World Health Organization, Brigham and Women’s Hospital, and served as IHI’s Chief Innovation and Education Officer. He has published numerous peer-reviewed articles, book chapters, and white papers and has received multiple honors, including serving as a Soros Fellow, Fulbright Specialist, Zetema Panelist, and an Aspen Institute Health Innovators Fellow. Dr. Mate graduated from Brown University with a degree in American History and from Harvard Medical School with a medical degree. You can follow him on Twitter at @KedarMate.​

Navneet Marwaha.jpgNavneet Marwaha, MD, FHM, is Vice President and Chief Quality Officer for Northern Light Health in Brewer, ME. In her role, Dr. Marwaha provides vision and strategic support for quality and patient safety and supports the development of quality initiatives for Northern Light Health and its member organizations.  
As an experienced physician leader with a demonstrated excellence in quality and safety, Dr. Marwaha has spent her career primarily at two Massachusetts health care institutions, Baystate Health and Cooley Dickinson Health Care. Her extensive post-doctoral training includes IHI's Patient Safety Executive Development Program and the Clinical Process Improvement Leadership Program at the Edward P. Lawrence Center for Quality and Safety at Massachusetts General Hospital. Dr. Marwaha’s professional experience includes several medical staff leadership roles including Medical Director of Adult, Intensive Care, and Pediatrics, Medical Director of Quality and Patient Safety, hospitalist, and pediatrician.  

Dr. Marwaha earned her bachelor’s degree from Mount Holyoke College in Massachusetts and her medical degree from Tufts University School of Medicine. She completed her medical training in Internal Medicine and Pediatrics at Baystate Medical Center in Massachusetts and is a Fellow in Hospital Medicine.  

Matthew Miller (2).jpgMatthew Miller, DO, MBA, serves as the Associate Chief Quality Officer for the Cleveland Clinic enterprise and is an adult hospitalist. He recently joined Cleveland Clinic mid-November 2021. Matt completed his Internal Medicine residency training at Lehigh Valley Health Network in Allentown, PA and stayed on as a hospital medicine physician. He was the Associate Medical Director of Medical Informatics and led the Inpatient Epic implementation. Seeing the impact he could have on quality and safety through informatics, he transitioned to a new role as Associate Chief Quality and Patient Safety Officer. He led the network’s development of care pathways in addition to supporting quality, safety, regulatory and infection control/prevention activities for 2 ½ years. Matt was promoted from the Associate role to Senior Vice President, Chief Value Officer to focus on value-based care initiatives. In December 2019, his role was transitioned to SVP, Chief Health Information Officer, merging experience in medical informatics with quality, patient safety and value-based care. He earned his MBA from DeSales University in 2017 and serves as an adjunct instructor for the MBA program. 
Jessica Perlo, MPHJessica Perlo, MPH, leads IHI’s work to support workforce well-being, which aims to reverse the worrying trend of burnout and moral injury in health care and support leaders at all levels in creating a positive work and learning environment that fosters equity, safety, meaning, choice, and a shared commitment to deliver high-quality care. Jessica is a recognized expert in workforce well-being and safety and teaches and coaches around the globe, building individual and organizational capability for improvement and well-being, and has authored publications on these topics. 

For more than 15 years, Jessica has worked to design and implement health system improvement efforts, including roles at Finger Lakes Health Systems Agency, Strong Memorial Hospital, Mass General Brigham and the Atlantic Health Equity Fellowship. She is a member of the National Academy of Medicine Action Collaborative on Clinician Wellbeing and Resilience, trained in community organizing from the Harvard Kennedy School of Government, and is an IHI-certified Improvement Advisor. 

Salvon Harman Jeff HR headshot.jpgJeff Salvon-Harman, MD, CPE, CPPS, Vice President, Safety, Institute for Healthcare Improvement (IHI), is a Certified Physician Executive, Certified Professional in Patient Safety and IHI Fellow who is resolute about creating Safety and Belonging for patients and the healthcare workforce. He provides strategic leadership in Safety with deep operational expertise implementing change initiatives and applying quality improvement methods. He is a recognized subject matter expert in high reliability, patient and workforce safety, Human Factors application to Root Cause Analysis, and system-level management of quality and safety. Previously, Dr. Salvon-Harman was the Chief Patient Safety Officer/VP, Quality Institute and Medical Director of Infection Prevention and Control for Presbyterian Healthcare Services in New Mexico. He is retired from the US Public Health Service where he dedicated 20 years to the Indian Health Service and the US Coast Guard in roles ranging from clinical service delivery to management and leadership. Dr. Salvon-Harman completed his residency in Family Medicine at Carilion Health System in Roanoke, VA, after graduating from Tufts University School of Medicine in Boston, MA.
Beth Daley-Ullem.jpgBeth Daley Ullem, MBAis a nationally recognized governance expert and committed activist for safety and quality in health care. Beth works with health system leadership teams, boards, and health care industry leaders to improve the quality of patient care and better enable boards to provide governance oversight of quality and safety. Beth was the project lead and lead author for the Institute for Healthcare Improvement (IHI) White Paper: Framework for Effective Governance of Health System Quality. She has built innovative tools for IHI to assess and accelerate board governance of quality, known as the Governance of Quality Assessment (GQA).  She was also an expert contributor to Leading a Culture of Safety: A Blueprint for Success and the Lucien Leape Institute's White Paper entitled Shining a Light: Safer Healthcare Through Transparency. She also contributed on the governance guidelines for the HHS National Action Plan to Advance Patient Safety. Beth serves as IHI faculty for Board Governance and contributes to governance education nationally.

Beth is the founder and president of Quality and Safety first, a governance advisory firm that supports health systems on their board quality and safety capabilities as part of their operational excellence. Beth has also been a keynote speaker for many organizations on the topics of governance, quality, and transparency. Beth currently serves on the boards of Solutions for Patient Safety, a 100+-hospital pediatric network, the Institute for Healthcare Improvement (IHI). Beth was formerly on the Board of Governors of the National Patient Safety Foundation, now part of IHI, and the Center for Healthcare Value (now Catalysis). Beth also formerly served on the system boards of Thedacare and the Children's Hospital of Wisconsin Health System.

Beth is a former consultant with McKinsey & Company and DePaul University professor of business. Beth has an MBA from Northwestern and her undergraduate degree in economics from Georgetown University. Her passion is driven by the loss of her son to a medical error in 2003 and her desire for all patients to have safe and respectful care and transparent clinical and quality outcomes. She lives in California with her husband and three children.

For more information about Beth, please see her website:

 Mike Woodruff, MDMike Woodruff, MD, is an emergency medicine physician by training and currently serves as the Chief Patient Experience Officer for Intermountain Healthcare in Utah, Idaho, and Nevada. Mike leads the office of patient experience, which combines the functions of safety, quality, and experience of care for an integrated health system with 24 hospitals, 225 clinics, and more than 40,000 employees. The team supports excellence in patient safety, clinical risk management, patient experience, quality measurement, antibiotic stewardship, infection prevention, and survey readiness across the continuum of care.  
​​​​​​​​Ronald WyattRonald Wyatt, MD, MHA, joined MCIC Vermont in January 2020 as the Vice-President and Patient Safety Officer. Prior to joining MCIC Vermont, Dr. Wyatt was formerly Chief Quality and Patient Safety Officer at Cook County Health, one of the largest public health systems in the United States. He also served as Chief of Patient Safety and Quality for the Hamad Medical Corporation in Doha Qatar. Dr. Wyatt was the first Patient Safety Officer at the Joint Commission and in that role contributed to National Patient Safety Goals. Dr. Wyatt is an internationally known patient safety and health equity subject matter expert. He Co-chairs the IHI Equity Advisory Group and is faculty for the IHI Pursuing Equity Initiative. Dr. Wyatt is a member of the ACGME Clinical Learning Environment Review committee (CLER) as well as faculty on the ACGME Disparity Collaborative. He also serves on several boards including the IHI Certified Professional in Patient Safety (CPPS), the Society to Prevent Diagnostic Error (SIDM) and the Consumers Advocating for Patient Safety (CAPS). Dr. Wyatt is a credentialed course instructor in the School of Health Professions at the University of Alabama Birmingham, teaching a graduate course in health policy with a focus on safety and quality. Dr. Wyatt is a graduate of the University of Alabama Birmingham School of Medicine, was chief resident in Internal Medicine at St. Louis University School of Medicine and holds a master’s (executive program) in health administration degree from the University of Alabama Birmingham School of Health Professions. He was a 2009-2010 Merck Fellow at IHI.


Disclaimer: Consistent with the IHI’s policy, faculty for this program are expected to disclose at the beginning of their presentation(s) any economic or other personal interests that create, or may be perceived as creating, a conflict related to the material discussed. The intent of this disclosure is not to prevent a speaker with a significant financial or other relationship from making a presentation, but rather to provide listeners with information on which they can make their own judgments. 

Unless otherwise noted below, each presenter provided full disclosure information, does not intend to discuss an unapproved/investigative use of a commercial product/device, and has no significant financial relationship(s) to disclose. If unapproved uses of products are discussed, presenters are expected to disclose this to participants.