Re-envisioning Care for People with Involved Disabilities: Creating Culture Change

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This is the second video in a four-part series. Click here to watch the next video and learn the benefits of redesigning primary care for people with involved disabilities.

Learning Objectives: At the end of this activity, you will be able to:
  • Distinguish how the values of independent living differ from those of the traditional medical model.
  • Identify opportunities to infuse the values of independent living into an organization, such as through hiring, orientation, and ongoing training and coaching.
  • Recognize some of the challenges that can arise in shifting organizational culture.

Description: In the second video of a four-part series, patients and providers share how the traditional medical model puts the clinician at the center, whereas the needs of a person living with disabilities is better met by an independent living model built around them. We’ll explore how one practice infused the values and principles of independent living into daily practice by embedding them in hiring, orientation, training, and coaching.

Discussion Questions:

  1. Does the training and culture at your organization reflect values aligned with an independent living model?
  2. Have you had an experience in trying to change organizational culture? What were the most important factors for success? What would you do differently in the future?

For more resources to support care redesign efforts for people with involved disabilities and other complex health and social needs, visit the Better Care Playbook and the Center for Consumer Engagement in Health Innovation.

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