Jessica Perlo, MPH, Director, Institute for Healthcare Improvement
Learning Objectives: At the end of this activity, you will be able to:
List four steps leaders can take to increase joy in work.
Discuss the importance of trust in building strong working relationships with staff.
Explain why everyone — not just leaders — plays a role in creating a joyful work environment.
Description: As IHI engaged with partners in thinking about how to restore, foster, and nurture joy in the health care workforce, it became evident that leaders often find it challenging to see a way to move from the current state (too often, widespread burnout) to “joy in work.” Here, Jessica Perlo, MPH, a Director at IHI, shares four steps leaders can take to help their staff find joy and meaning in their work. Jessica is a co-author on IHI’s White Paper, “IHI Framework for Improving Joy in Work.”
Discussion Questions:
- What is the significance of using a staircase to represent IHI’s framework for improving joy in work?
- Think of a supervisor (or colleague) that you trust. What helped to build that trusting relationship?
- Discuss staff morale at your organization. Do people feel joy in work? Do they feel burned out? What factors influenced your answer?
