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Four Steps Leaders Can Take to Increase Joy in Work

Jessica Perlo, MPH, Director, Institute for Healthcare Improvement


Learning Objectives: At the end of this activity, you will be able to:
  • List four steps leaders can take to increase joy in work.
  • Discuss the importance of trust in building strong working relationships with staff.
  • Explain why everyone — not just leaders — plays a role in creating a joyful work environment.

Description: As IHI engaged with partners in thinking about how to restore, foster, and nurture joy in the health care workforce, it became evident that leaders often find it challenging to see a way to move from the current state (too often, widespread burnout) to “joy in work.” Here, Jessica Perlo, MPH, a Director at IHI, shares four steps leaders can take to help their staff find joy and meaning in their work. Jessica is a co-author on IHI’s White Paper, “IHI Framework for Improving Joy in Work.”

Discussion Questions:

  1. What is the significance of using a staircase to represent IHI’s framework for improving joy in work?
  2. Think of a supervisor (or colleague) that you trust. What helped to build that trusting relationship?
  3. Discuss staff morale at your organization. Do people feel joy in work? Do they feel burned out? What factors influenced your answer?
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