Connie Davis, RN, MN, ARNP; Co-Director of the Centre for Collaboration, Motivation, and Innovation
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Learning Objectives: At the end of this activity, you will be able to:
Description: The last time you ordered take-out, did the restaurant staff read your order back to you to make sure it was right?
Read-back is a simple way to close the loop on a communication, ensuring that both parties share the same information. Teach-back is a similar technique that providers can use with patients to ensure they’ve effectively communicated their health advice or information. In this video, Connie Davis, RN, MN, ARNP; Co-Director at the Centre for Collaboration, Motivation, and Innovation, explains teach-back and the most important thing to keep in mind while using it with patients.
Discussion Questions:
- Why do you think it’s so important to put the responsibility of clear communication on the provider, not the patient?
- In which types of clinical situations do you think teach-back could be an effective communication tool?
- What do you think are some of the barriers providers face in using teach-back reliably? How might you overcome those barriers?
- Find a partner and practice using teach-back: First, explain the instructions for a game you like to play — then, ask them to explain the game back to you. What did you learn about using teach-back?
