Bottom-Up Versus Top-Down Change

Göran Henriks, Chief Executive of Learning and Innovation at the Qulturum, Jönköping County Council, Sweden
Alexi Nazem, student, Yale University School of Medicine
 
Think you’re powerless because you’re a student?  Think again.  In this video, four students explain how they helped out with real-life improvement projects – and turned their experience into presentations and publications. 
 
[Presented at the 20th Annual IHI National Forum on Quality Improvement in Health Care, December 10, 2009.] 
 
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