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What Are Two Ways Organizations Can Improve Patient Visits?

Trevor Torres, Student, Patient, “Diabetes Evangelist”

Have trouble viewing this video? Read the transcript.

Learning Objectives: At the end of this activity, you will be able to:
  • Recall at least two ways to potentially improve patient visits.
  • Discuss the value of getting patient input when trying to improve systems of care.
  • Discuss how technology has the potential to change patient-provider interactions.

Description: Different patients have different wants and needs. So what can an organization do? “I think it’s very important to talk to specific patients at your specific facility,” says Trevor Torres, a patient with Type 1 diabetes.

Along with that advice, in this new video, Trevor speaks with the voice of an experienced health care user about two organizational-level changes that could improve the patient experience — especially for patients with chronic conditions.

For more from Trevor, see why he recommends Type 1 diabetes.

Discussion Questions:

  1. Why is it important to gather patient input when trying to improve systems of care?
  2. What are some concrete ways you can start gathering feedback from patients within your community?
  3. Have you ever tried to navigate the patient portal at your organization? How could you improve it?
  4. Have you ever video chatted as a patient or as a provider? What were the benefits? What were the drawbacks? (If you haven’t tried video chatting in the health care setting, what do you think about its potential utility?)
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