Learning Objectives: At the end of this activity, you will be able to:
- Summarize the benefits of including patients and families when redesigning health care systems.
- Explain how including patients and families in redesigning health care processes and systems can benefit individual clinicians.
- Discuss at least one obstacle to creating a patient-centered environment within a health care setting.
Description: Including patients in their care seems like an obvious thing to do. But how does an organization actually go from idea to practice? Take a look inside Cincinnati Children’s Hospital as its clinicians learn how to make this valuable — but challenging — transition to a truly patient-centered environment. This video was produced with help from The Robert Wood Johnson Foundation.
Discussion Questions:
- Why should you include patients and families in the process when redesigning health care systems and processes? What additional perspective can they provide?
- How does include patients and families in redesigning health care systems and processes benefit individual clinicians?
- Can you think of any downsides to letting patients make all the decisions about their care?
- If you’re working at a health care organization right now, think about how its leaders are including patients and families in process redesign? Could those leaders be doing more?
