This is the fourth post in an occasional series by Kyle E. Johnson, PMP, Administrative Fellow, St. Charles Health System, about how the IHI Open School courses are helping to change culture in the hospital. Click here to see his first three posts. After the announcement that the IHI Basic Certificate would be the foundation for quality improvement training and education at St. Charles, one of my colleagues experienced a medical error. She had just picked up some asthma medication for her 2-y ... read full post