This is the third post in an occasional series by Kyle E. Johnson, PMP, Administrative Fellow, St. Charles Health System, about how the IHI Open School courses are helping to change culture in the hospital. Click here to see his first two posts. Looking around the room, I observe a diverse group of St. Charles caregivers diligently working on a fishbone diagram. They are trying to determine root causes behind the death of a patient. The group includes clinical and non-clinical caregivers, as ... read full post

Early last month, the IHI Open School Chapter at the University of Toronto held its third annual Quality Improvement and Patient Safety Conference (QuIPS). Because this was the third time we’ve held the conference, and we have a bit of experience organizing events now, we thought it was time to share some things we’ve learned with other Chapters. Approximately 190 students and professionals attended this year’s conference, which aimed to increase engagement in quality improvement and patient saf ... read full post

This week, Dr. Don Berwick answers a question from a new process improvement leader about the difficulty of setting up an open environment for organizational communcation "What would you advise for learning how to accomplish alignment of process improvement work across an organization?" Dr. Berwick, President Emeritus and Senior Fellow at IHI and Former Administrator of the Centers for Medicare ... read full post

This week, Dr. Don Berwick answers a question from Cathy Ellis, PT, about the safety issues that arise from not having complete 24/7 health care "How do you think outcomes would change if United States health care was provided seven days a week and not 'shut down' to a large extent on weekends?" For the past eight weeks, Dr. Berwick, President Emeritus and Senior Fellow at IHI and Former Administrator of the Centers for Medicare ... read full post

This is the second post in an occasional series by Kyle E. Johnson, PMP, Administrative Fellow, St. Charles Health System. Click here to see his first post. How do you get an entire health system to recognize the value of 23 hours of mandatory online education? This is the challenge of the St. Charles Health System, which has adopted the IHI Open School curriculum as its primary framework for quality improvement education and training. While many managers have begun working on their Basic Cer ... read full post