Payments, Cancellations, Refunds, and Substitutions     

• Payments: Full payment is due at time of registration. If payment in full is not received within one day prior to the program start date, IHI will notify you and cancel your registration.
• Credit card payments: Enter your credit card information online during the registration process, or contact the IHI Customer Experience Department to process payment over the phone.
• Check payments: Please mail a copy of the invoice with your check made payable to IHI.
• Cancellations: For cancellations made within one day before the start of the program: Registration fees are fully refundable if a written request is received by info@ihi.org on or before one day before the start of the program. 
  
• Refunds: IHI will issue all refunds in the original payment type (credit card or check) within 30 days. Registrations received one day before the start of the program are not refundable.
• Substitutions: One attendee may be substituted f​or another at any time by calling the IHI Customer Experience Department or emailing info@ihi.org.

Our Guarantee to You
If for any reason you are not completely satisfied that your attendance in an IHI educational program is a valuable experience, IHI will gladly refund your registration fee per the policies noted above. Please note that due to unforeseeable circumstances, last-minute changes in program titles, speakers, or presentations may be unavoidable.