Co-Design an Environment Where Staff Thrive
A09, B09 | By shadowing patients and their care teams at every level, a true working experience can be identified; systematic change be hardwired into any organization.
Learn to use shadowing to develop a culture of improvement and engage staff in the process of co-design. Discuss real world scenarios; learn how to inspire change and systematically improve both employee and patient experiences as well as co-create better outcomes from the ground up.
|
Harnessing Data to Inform Workforce Resiliency A18, B18 | The New York State Delivery System Reform provided a unique opportunity to support integrated care by building capacity for systems change through workforce development.
Presenters will share an overview of the Delivery System Reform and the results of a network-wide survey of providers and staff focused on teamwork, burnout, joy-in-work, and resiliency. |
Building a Culture of Respect for People
D02 |
A culture characterized by respectful behavior is essential to remarkable patient and team member experiences and quality care.
This session describes how an organization can foster respect, equity, and inclusion through a comprehensive program including listening sessions and learning events.
|
Your “Universal” Guide to Creating Joy in Work
D07, E07 | This fun-filled session will use case studies to describe learning from three healthcare systems focused on improving the experience of all staff groups and enhancing joy in work at scale; utilizing quality improvement science and the IHI’s joy in work framework.
This session will show you how it is possible to enable staff to feel a sense of autonomy and control over the system in which they work; to own the efforts to improve their daily experience of work through the use of systematic quality improvement techniques; and to use the rigor of improvement science to test and measure in the pursuit of improved joy in work.
|
Why We Do Our Work? A04, B04 | The members of the Facility Management and Security Leadership Team of the Bellin Healthcare System knew they needed to reframe their understanding of "Why we do our work". They began working with Rosie and David Bartel, who are patient safety advocates. The Bartels began meeting with Bellin staff and contractors to share more of their personal story. This presentation will provide help reframing the question of "Why we do our work" for everyone in health care. Participants will learn how having an ongoing relationship with patients and their families will produce meaningful results. They will hear how a patient story can be used to motivate everyone in health care to perform at the highest level.
|
Workload: The Final Piece of the Quality Jigsaw? C23
| A key issue that prevents clinicians from achieving joy in work and delivering harm-free care is excessive workload. Scotland has recognized this and addressed the issue head on, through legislating for health and care staffing. The legislation ensures suitably qualified staff in such numbers to provide high-quality care and improve health, well-being, and safety of the people they serve. In the session, we will use case studies and research to describe the impact excessive workload has on staff and service users; discuss the legislative approach; demonstrate tools and methodologies, including use of quality measures; describe monitoring and governance; and demonstrate linkage to Scotland's approach to quality and safety.
|
From Learners to Leaders: Systems-Based Approaches to Foster Joy in Work D01, EO1 | Health care leaders know that for their organizations to successfully adapt to the rapidly changing payment and service landscape, they need a motivated, engaged, and productive workforce — a workforce that finds joy in work. Fostering joy in work is about creating systems that promote staff engagement, satisfaction, and resilience. This should be a shared responsibility of caregivers, leaders, and organizations. To that end, IHI faculty will be sharing tested models for co-producing joy with staff through the IHI Framework for Improving Joy in Work and examples of leadership models and improvement methodologies known to nurture joy in work.
|
Building a Culture of Respect for People D02, E02 | A culture characterized by respectful behavior is essential to remarkable patient and team member experiences and quality care. This session describes how an organization can foster respect, equity, and inclusion through a comprehensive program including listening sessions and learning events. Focuses include the role of leadership and the impact of “second-hand†respect on observers. Health care leaders, clinicians, board members, and educators will benefit from stories, case examples, tools, and methods to measure results.
|
