See how your peers surpassed challenges using improvement methods. Choose from 175+ sessions to attend, organized through 10 topics that are vital to the improvement of care.

​The Joy-in-Work topic track is dedicated to encouraging a physically and psychologically safe workplace, and appreciating the purpose behind our work.


Pick Your Sessions Today!

Sessions at the IHI National Forum can fill to capacity. Register and select your sessions today to avoid disappointment.​​​

​​Conference Sessions
Dece​m​ber 10–11​

Co-Design an Environment Where Staff Thrive
A09, B09
By shadowing patients and their care teams at every level, a true working experience can be identified; systematic change be hardwired into any organization.

Learn to use shadowing to develop a culture of improvement and engage staff in the process of co-design. Discuss real world scenarios; learn how to inspire change and systematically improve both employee and patient experiences as well as co-create better outcomes from the ground up.
Harnessing Data to Inform Workforce Resiliency
A18, B18​
The New York State Delivery System Reform provided a unique opportunity to support integrated care by building capacity for systems change through workforce development.

Presenters will share an overview of the Delivery System Reform and the results of a network-wide survey of providers and staff focused on teamwork, burnout, joy-in-work, and resiliency.
Building a Culture of Respect for People
A culture characterized by respectful behavior is essential to remarkable patient and team member experiences and quality care.

This session describes how an organization can foster respect, equity, and inclusion through a comprehensive program including listening sessions and learning events.​
Your “Universal” Guide to Creating Joy in Work
D07, E07
This fun-filled session will use case studies to describe learning from three healthcare systems focused on improving the experience of all staff groups and enhancing joy in work at scale; utilizing quality improvement science and the IHI’s joy in work framework.

This session will show you how it is possible to enable staff to feel a sense of autonomy and control over the system in which they work; to own the efforts to improve their daily experience of work through the use of systematic quality improvement techniques; and to use the rigor of improvement science to test and measure in the pursuit of improved joy in work.
Why We Do Our Work?
A04, B04
The members of the Facility Management and Security Leadership Team of the Bellin Healthcare System knew they needed to reframe their understanding of "Why we do our work". They began working with Rosie and David Bartel, who are patient safety advocates. The Bartels began meeting with Bellin staff and contractors to share more of their personal story.
This presentation will provide help reframing the question of "Why we do our work" for everyone in health care. Participants will learn how having an ongoing relationship with patients and their families will produce meaningful results. They will hear how a patient story can be used to motivate everyone in health care to perform at the highest level.
Workload: The Final Piece of the Quality Jigsaw?
A key issue that prevents clinicians from achieving joy in work and delivering harm-free care is excessive workload. Scotland has recognized this and addressed the issue head on, through legislating for health and care staffing. The legislation ensures suitably qualified staff in such numbers to provide high-quality care and improve health, well-being, and safety of the people they serve.
In the session, we will use case studies and research to describe the impact excessive workload has on staff and service users; discuss the legislative approach; demonstrate tools and methodologies, including use of quality measures; describe monitoring and governance; and demonstrate linkage to Scotland's approach to quality and safety.
From Learners to Leaders: Systems-Based Approaches to Foster Joy in Work
D01, EO1
Health care leaders know that for their organizations to successfully adapt to the rapidly changing payment and service landscape, they need a motivated, engaged, and productive workforce — a workforce that finds joy in work. Fostering joy in work is about creating systems that promote staff engagement, satisfaction, and resilience. This should be a shared responsibility of caregivers, leaders, and organizations. To that end, IHI faculty will be sharing tested models for co-producing joy with staff through the IHI Framework for Improving Joy in Work and examples of leadership models and improvement methodologies known to nurture joy in work.
Building a Culture of Respect for People
D02, E02
A culture characterized by respectful behavior is essential to remarkable patient and team member experiences and quality care. This session describes how an organization can foster respect, equity, and inclusion through a comprehensive program including listening sessions and learning events. Focuses include the role of leadership and the impact of “second-hand” respect on observers. Health care leaders, clinicians, board members, and educators will benefit from stories, case examples, tools, and methods to measure results.

​​Pre-Conference Workshops & Excursions
Dece​m​ber 8–9​

Monday Excursion
Gaylord Palms Resort: Joy in Work and Customer Satisfaction
This Excursion will give participants an opportunity to learn how Gaylord Palms, a large hotel and convention center, improved its operating margin, increased customer satisfaction, enhanced workforce morale, and reduced employee attrition by focusing on employee satisfaction and joy in work.

Monday Half-Day Workshop
Building a Peer Support Program
Many health care team members suffer negative emotional consequences after experiences such as adverse events, colleagues’ illnesses, or patient aggression. 

In this session, participants will practice reaching out to a colleague, validating concerns, and reflecting on emotions together using principles of a just culture.
Monday Full-Day Workshop
Second Victim Support: Helping Healers Heal​
All health care disciplines are struggling with burnout, substance abuse, depression, dropping out, and suicide.

This session’s presenters were successful in launching the Helping Healers Heal (H3) second victim program in the two largest safety net systems in the United States. Participants of this interactive session will walk away with the background, expertise, and skillset to provide second victim peer support to their colleagues.
Full-Day Workshop
IHI Framework for Improving Joy in Work​
Burnout negatively impacts both providers and patients. Joy in work is the most impactful leading indicator (within our control) of patient experience, outcomes, and costs. Joy in work, the opposite of burnout, is camaraderie, passion, fulfillment, psychological safety, and engagement, interwoven with loyalty to each other and the mission. It connects people to purpose and creates a high-functioning organization. 

This session will present evidence for effectiveness with examples from clinical settings in North America and Europe.