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During a crisis, it is essential for teams to dig deep into the safety systems they have in place, lean into what is working for the organization, and quickly adapt and make changes to what needs to be improved.
A few weeks ago, as the COVID-19 crisis was mounting, IHI saw that many of our safety and quality colleagues were inundated with information and at capacity. Since then, organizational leaders and frontline clinicians have made clear their commitment to safe and reliable excellence. They have also signaled their eagerness to hear from IHI on how to maintain a strong culture of safety and leverage existing learning systems during a pandemic.
As our systems are stretched beyond the capabilities for which they were originally designed, people are searching for ways to improve the safety of the health care workforce. The “Aims for Improvement” at the center of the groundbreaking Crossing the Quality Chasm: A New Health System for the 21st Century report should serve as the principles guiding our responses to both immediate and long-term system changes: Safety, Effectiveness, Patient-Centeredness, Timeliness, Equity, and Efficiency.
As we collect lessons learned through this crisis, the IHI Safety Team will regularly provide information and support to help teams learn and adapt. In the meantime, the following foundational resources will help you stay the course as we navigate the COVID-19 pandemic:
Allison F. Perry is an IHI Director.
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