Donald M. ​Berwick, MD, MPP, FRCP, is the President Emeritus and a Senior Fellow at IHI, an organization that he cofounded and led for more than 20 years. In July 2010, President Obama appointed Dr. Berwick to the position of Administrator of the Centers for Medicare & Medicaid Services, a position he held until December 2011. A pediatrician by background, Dr. Berwick has served on the faculty of the Harvard Medical School and Harvard School of Public Health, and on the staffs of Boston Children’s Hospital, Massachusetts General Hospital, and the Brigham and Women’s Hospital. He has also served as Vice Chair of the US Preventive Services Task Force, the first "Independent Member" of the American Hospital Association Board of Trustees, and Chair of the National Advisory Council of the Agency for Healthcare Research and Quality. He served two terms on the Institute of Medicine's (IOM's) governing Council, was a member of the IOM's Global Health Board, and served on President Clinton's Advisory Commission on Consumer Protection and Quality in the Healthcare Industry. Recognized as a leading authority on health care quality and improvement, Dr. Berwick has received numerous awards for his contributions. In 2005, he was appointed "Honorary Knight Commander of the British Empire" by Her Majesty, Queen Elizabeth II, in recognition of his work with the British National Health Service. Dr. Berwick is the author or co-author of over 160 scientific articles and six books. He also serves as Lecturer in the Department of Health Care Policy at Harvard Medical School, and he's an elected member of the American Philosophical Society.​

 

Derek Feeley, DBA, President and CEO, Institute for Healthcare Improvement (IHI), has executive-level responsibility for driving IHI’s strategy across five core focus areas: Improvement Capability; Person- and Family-Centered Care; Patient Safety; Quality, Cost, and Value; and Triple Aim for Populations. His role is international in scope, guiding work to deliver on IHI’s mission to improve health and health care around the world. Prior to joining IHI in 2013, Mr. Feeley was Director General for Health and Social Care, and Chief Executive of the National Health Service (NHS) in Scotland. In this role he was the principal adviser to Scottish Ministers on health and care issues and he provided direction to the work of NHS Boards in ensuring the delivery of high-quality health care. Mr. Feeley has a varied background in policy analysis gained during his thirty years in public service. From 2002 to 2004, he served as Principal Private Secretary to Scotland's First Minister, which then led to a new role developing a framework for service redesign in the NHS. A 2005-2006 Harkness/ Health Foundation Fellow in Health Care Policy, he spent one year in the United States working with Kaiser Permanente and the Veteran's Health Administration. Upon returning to the NHS, Mr. Feeley was appointed Director of Healthcare Policy and Strategy, with responsibility for advising the Scottish Government on all health care quality and patient safety issues, and he led work focused on health care information technology.

 

Jessica Perlo, MPH, Director, Institute for Healthcare Improvement (IHI), leads IHI's joy in work portfolio, which aims to reverse the worrying trend of burnout in health care and support leaders at all levels in creating a positive work environment that fosters equity, camaraderie, meaning, choice, and a shared commitment t​o deliver high-quality care. She teaches and coaches around the world, building individual and organizational capability for improvement and joy, and has authored several publications on these​ topics. For more than 10 years, Ms. Perlo has worked to design and implement health system improvement efforts, including roles at Finger Lakes Health Systems Agency, Brigham and Women's Hospital, and Partners Healthcare. She is a member of the National Academy of Medicine Action Collaborative on Clinician Wellbeing and Resilience, trained in community organizing from the Harvard Kennedy School of Government, and an IHI-certified Improvement Advisor.

 

Jesse McCall, MBA, Director and Improvement Advisor, Institute for Healthcare Improvement, leads regional operations for IHI's work in the Middle East and Asia-Pacific regions. He directs a variety of IHI programs and projects throughout the world, notably IHI’s Strategic Partnership with the Hamad Medical Corporation in Qatar and a partnership with GE Healthcare and the Saudi Arabian Health Council to develop their national quality and measurement strategy. During his 10 years at IHI, Mr. McCall has developed expertise in the application of improvement science in a variety of global contexts, program and product development, and large-scale initiative operations. He received his undergraduate degree in business administration from Northeastern University and an MBA at the University of Massachusetts, Amherst, Isenberg School of Management.

 

Barbara Balik, RN, EdD, is the Co-Founder of Aefina Partners, a Senior Faculty at the Institute for Healthcare Improvement, a former member of the National Patient Safety Foundation Board of Advisors and faculty for Arizona State University's Executive Fellowship in Innovation Health Leadership. Using a human-centered co-design approach, she works with healthcare leaders to generate flourishing cultures and exceptional outcomes by integrating patient/family experience, quality, safety, and joy in work. Recent activities with leaders include developing skills and systems for patient/family partnerships in physician practices; culture strengthening that enhances joy in work while improving safety and reducing burnout; physician leadership development; systems that assure reliable transitions in care; and effective infrastructure design for population health.

 

Elizabeth Goelz, MD, is the Associate Director for the Institute for Professional Worklife at Hennepin Healthcare and an Assistant Professor of Medicine at the University of Minnesota. She is Board Certified by the ABIM. Dr. Goelz leads grant funded research in provider burnout and wellness and is involved in moving research on these subjects forward on a national level. Through her work in the Office of Professional Worklife at Hennepin Healthcare, Dr. Goelz helps oversee the work lives of the more than 700 medical providers. With over five years of leadership in wellness, she participates in the measurement and analysis of provider work life indicators, provides direct support to providers, and meets with system leaders and Chiefs to implement strategies to reduce provider burnout and improve satisfaction. She is an invited speaker locally and nationally and leads workshops both within her home organization and externally on wellness interventions and measurement. Dr. Goelz earned her medical degree from the University of Minnesota and completed her residency in Internal Medicine at Hennepin County Medical Center in Minneapolis, MN. Her clinical time is divided between being an internist at both Hennepin Healthcare and Healthcare for the Homeless, as well as teaching medical students and resident physicians through her appointment as an Assistant Professor of Medicine at the University of Minnesota Medical School.

 

Kate Hilton, JD, MTS, is a founding director and senior consultant at ReThink Health, where she teaches organizing and leadership skills to quality improvers in a five-year project with the Centers for Medicare & Medicaid Services. Ms. Hilton is lead faculty of the Institute for Healthcare Improvement's (IHI's) online program, Leadership & Organizing for Change and a faculty advisor to the IHI Open School. She also serves as engagement advisor to the 100 Million Healthier Lives implementation team and as faculty in SCALE and the Age-Friendly Health Systems effort. In addition, Ms. Hilton is faculty in the Leaders for Health Equity Fellowship at George Washington University, and in the Rockefeller Leadership Fellows and Management and Leadership Development Programs of Dartmouth College. Ms. Hilton is a principal in Practice for the Leading Change Network at Harvard University, where she works with Marshall Ganz to design curricula, lead trainings, teach courses, write articles, and coach teams in leadership and organizing. She has coached and led trainings to improve health care quality and lower costs in the US and abroad.

 

Mark Linzer, MD, MACP, is the M. Thomas Stillman Endowed Chair and Vice-Chief for Education, Mentorship and Scholarship in the Department of Medicine at HCMC, and Professor of Medicine at the University of Minnesota. He is Board Certified by the ABIM. Dr. Linzer has had teaching positions at Albert Einstein College of Medicine, Duke University, Tufts University, and the University of Wisconsin. In addition to leadership positions at Duke and Wisconsin, he is a highly involved clinician, teacher, and researcher. He has received teaching awards from students and residents at Duke University and the University of Wisconsin and was co-founder and President of the Association of Chiefs in General Internal Medicine (ACGIM). He has scholarly interests in the area of physician worklife. Dr. Linzer runs the Office of Professional Worklife at HCMC, which is responsible for the work lives and wellness of 700 HCMC physicians and advanced practice providers. Dr. Linzer received his undergraduate degree from Oberlin College and his MD degree from Johns Hopkins School of Medicine. He then completed his residency in Internal Medicine in the Social Medicine Residency Program at Montefiore Medical Center, Bronx, NY.