Disclaimer: Consistent with the IHI’s policy, faculty for this program are expected to disclose at the beginning of their presentation(s) any economic or other personal interests that create, or may be perceived as creating, a conflict related to the material discussed. The intent of this disclosure is not to prevent a speaker with a significant financial or other relationship from making a presentation, but rather to provide listeners with information on which they can make their own judgments.
Unless otherwise noted below, each presenter provided full disclosure information, does not intend to discuss an unapproved/investigative use of a commercial product/device, and has no significant financial relationship(s) to disclose. If unapproved uses of products are discussed, presenters are expected to disclose this to participants.
Eleni A. Carr, MBA,
Senior Director of Care Integration, Cambridge Health Alliance,
oversees all care management services across the care continuum, including
inpatient case management and social work, ambulatory complex care management
and the Hospital-to-Home care transitions team. The Care Integration Department
is situated within the ACO organizational structure, which enables her teams to
implement new strategies that work effectively in an evolving reimbursement
landscape. Ms. Carr also chairs the Network Development committee, which works
to develop effective collaborating relationships with community care providers
and social support agencies.
Ms. Carr’s leadership experience spans the health care and
behavioral health continuum. For seven years, she served as the Director of the
Children’s Community Support Collaborative in Brighton, MA, where she and her
team expanded service delivery options for seriously emotionally troubled urban
youth and their families by implementing a comprehensive, patient-centered
wraparound approach to care. The success of this publicly funded managed care
pilot served as a catalyst for systemic change in the child/adolescent
behavioral health arena in Massachusetts. Her volunteer leadership service
includes serving as a Commissioner and officer of the Massachusetts Commission
on Gay, Lesbian, Bisexual and Transgender Youth, and as an elected board member
at the local and national levels for the National Association of Social
Workers. She holds Masters Degrees in Social Work and Business Administration
from Simmons College in Boston. A former teacher and athletics coach, Ms. Carr
has lived and worked in Italy and Australia.
Catherine Craig, MPA, MSW, has more than 15 years of experience in systems change and bridging research and practice. She has expertise in fostering collaboration and navigating the intersections between policy areas and organizations by identifying and translating common priorities. Ms. Craig is adept at designing and implementing interactive processes with multiple stakeholders to set strategic directions, and she excels in sensitively fostering involvement by disenfranchised groups. She was a founding senior manager of Community Solutions, a national nonprofit where she served as the director of healthy communities. She was also a research scientist at the New York City Department of Health and Mental Hygiene, where she designed and led learning collaboratives to boost mental health outcomes, and a consultant to the Fire Department of New York in its successful effort to boost minority applicants to the firefighting academy. Ms. Craig has deployed her clinical skills with diverse populations in inpatient and community settings in the United States and Latin America. She is currently an independent consultant based in France.
Alan Glaseroff, MD
is Co-Director of Stanford Coordinated Care, a service for patients with complex chronic illness. He is a member of the Innovation Brain Trust for the UniteHERE Health, faculty for the Institute of Healthcare Improvement’s “Better Care, Lower Cost” Collaborative, and a Clinical Advisor to the PBGH “Intensive Outpatient Care Program” CMMI Innovation Grant that began in July 2012. Dr. Glaseroff served on the NCQA Patient-Centered Medical Home Advisory Committee in 2009-2010, and the “Let’s Get Healthy California” expert task force in 2012. He was named the California Family Physician of the Year for 2009. His interests focus on the intersection of the meaning of patient-centered care, patient activation, and the key role of self-management within the context of chronic conditions.
Ann Lindsay, MD,
is Co-Director of Stanford Coordinated Care (SCC), which is capitated for
primary care of Stanford employees and adult dependents with complex chronic
health conditions. Care is provided through a partnership between patients and
families and their multidisciplinary care team, including physical therapy,
behavioral health, nutrition therapy, clinical pharmacy, and primary care.
Emphasis is placed on the patient’s own goals, care coordination with
specialists, and helping patients gain the skills to be healthy with whatever
conditions they live with. SCC developed a dashboard that pulls data from an
EPIC EHR to risk-assess patients and identify care gaps, and established a Team
Training Center to share the model of care. Prior to moving to Stanford in
2011, Dr. Lindsay shared a family practice with her husband, Dr. Alan
Glaseroff, in rural Northern California for 28 years. During this time, she
served as County Health Officer for 18 years and was active in the leadership
of the California Conference of Local Health Officers in Sacramento. In 2006
she received the Plessner Award from the California Medical Association as the
physician who best exemplified the practice and ethics of a rural practitioner.
She currently serves on the Clinical Advisory Committee for the Pacific
Business Group on Health CMMI-supported project, Intensive Outpatient Care
Program, which seeks to enroll 27,000 patients in three states.
Kevin Nolan, MStat, MA, Statistician and Consultant, Associates in Process Improvement, is also a Senior Fellow at the Institute for Healthcare Improvement (IHI). He focuses on developing methods and assisting organizations in accelerating their rate of improvement, including the spread of new ideas, and has worked with manufacturing, service, and health care organizations, both in the public and private sectors. Mr. Nolan is on the faculty for IHI's Triple Aim initiatives and has served as faculty for several IHI Breakthrough Series Collaboratives and Innovation Communities, including Improving Flow Across Acute Care Settings and Improving Performance in the Emergency Department, as well as for large spread projects. He is a co-author of the book The Improvement Guide: A Practical Approach to Improving Organizational Performance (second edition) and co-editor of the book Spreading Improvement Across Your Health Care Organization.
Cory Sevin, RN, MSN, NP, a Director at the Institute for Healthcare Improvement (IHI), has worked with both individuals and health care organizations in supporting change for improvement for 30 years, including 20 years as a nurse practitioner working with adolescents and their families in the areas of health risk behavior change as well as with adults with chronic conditions. Ms. Sevin also led primary care practice transformation as Vice President of Operations at Clinica Campesina Family Health Services.
John W. Whittington, MD, is a Senior Fellow at the Institute for Healthcare Improvement (IHI) and IHI's lead faculty for the Triple Aim: achieving the optimal balance of good health, positive patient experience of care, and low per capita cost for a population. Dr. Whittington has more than 30 years' experience in medicine, population health, and patient safety. He previously served as the Medical Director of Knowledge Management and Patient Safety Officer for the OSF Healthcare System. Prior to that position, he worked for many years as a family physician. Dr. Whittington has been involved as a senior faculty member on numerous IHI projects in the areas of safety, spread, inpatient mortality reduction, the Executive Quality Academy, and engaging physicians in a shared quality agenda, among others. He is part of a core IHI team that works on research and development.