Tricia Bolender is a senior quality improvement advisor, partnering with governments, nonprofits, foundations, and Fortune 500 companies globally to accelerate affordable access to high-quality health care through systems change and improvement. She helped launch the first mental health quality improvement collaborative in Africa, and has supported collaboratives focused on reducing maternal mortality, ICU infections, and improving value. Through her work with IHI, she has supported the development of National Quality Strategies and Quality Management Systems in Nigeria, Ethiopia, Ghana, and Saudi Arabia; and served as an advisor and thought partner in the development of National Quality Strategies and policies in Liberia, Malawi, and Qatar. She received her BA from Harvard University, MBA from Columbia Business School, and MA in International Affairs from Columbia University. She is a TEDx speaker and serves on the board of directors and advisory boards of several nonprofits in the health and education fields, including Minds Matter, Kangu, and Unite for Sight. Her current focus is on systems improvement, authentic leadership, and individual and organizational transformation.
Chris Bouneff is Executive Director of the Oregon chapter of the National Alliance on Mental Illness (NAMI), where he oversees NAMI’s statewide public policy and education efforts. He previously served as Board President of NAMI Oregon and was active in public policy issues, including NAMI Oregon’s successful campaign to win mental health and addiction insurance parity in the Oregon Legislature. NAMI Oregon is a grassroots, membership-governed organization dedicated to improving the quality of life for individuals living with mental illness and their families and other loved ones through education, support, and advocacy. NAMI is composed of members with direct lived experience with mental illness — people who live with illness, family members with a loved one who lives with illness, or people who are often both. NAMI members and leaders use their lived experience and expertise to spread acceptance and to improve services for all people affected by mental illness. Prior to his current position with NAMI Oregon, he served as director of marketing and development for De Paul Treatment Centers, an addiction treatment provider for adults, youth and families located in Portland. Mr. Bouneff has spent a career in communications, marketing, and advocacy with various agencies, including Trillium Family Services, one of Oregon’s largest children’s mental health care providers. He also served in similar positions with the Oregon Trial Lawyers Association and Boise State University.
Catherine Craig, MPA, MSW, has more than 15 years of experience in systems change and bridging research and practice. She has expertise in fostering collaboration and navigating the intersections between policy areas and organizations by identifying and translating common priorities. Ms. Craig is adept at designing and implementing interactive processes with multiple stakeholders to set strategic directions, and she excels in sensitively fostering involvement by disenfranchised groups. She was a founding senior manager of Community Solutions, a national nonprofit where she served as the director of healthy communities. She was also a research scientist at the New York City Department of Health and Mental Hygiene, where she designed and led learning collaboratives to boost mental health outcomes, and a consultant to the Fire Department of New York in its successful effort to boost minority applicants to the firefighting academy. Ms. Craig has deployed her clinical skills with diverse populations in inpatient and community settings in the United States and Latin America. She is currently an independent consultant based in France.
Robin Henderson, PsyD, is the Clinical Liaison to Well Being Trust. She provides clinical oversight for the Trust’s investments and programming, to ensure they advance key opportunities to improve the mental, social, and spiritual health of the nation. She also serves as Chief Executive, Behavioral Health, for Providence Medical Group in Oregon. In this role, she promotes a consistent model of care for people in need of behavioral health services across the entire health system, with special focus on the main access points for care — primary care, the emergency department, and the general hospital. She works closely with the health plan to align benefits to support population healthcare needs, and is focusing efforts on aligning Providence’s vast resources to integrate behavioral health throughout the communities they serve. She has a PsyD from George Fox University and a post-doc in integrated health psychology. She serves an array of volunteer leadership roles, including the Oregon Health Authority’s Behavioral Health Collaborative, the Acute Children’s Services Committee, USDOJ’s Standards Advisory Committee, and as President of National Alliance of Mental Illness in Oregon, among many more. She is a seasoned spokesperson who is routinely called upon for insights about social media use, teens and bullying, as well as Medicaid and community development.
Mara Laderman, MSPH, is a Director at the Institute for Healthcare Improvement. She is the content lead for IHI’s work in behavioral health, directing research initiatives and developing programming focused on better meeting individuals’ behavioral health needs across the health care system. Ms. Laderman also leads innovation projects on population health improvement, including recent work on the opioid crisis, health equity, and clinical-community linkages. Prior to IHI, she served as an external program evaluator for the Massachusetts Department of Public Health and the Centers for Disease Control and Prevention, and managed a large psychiatric epidemiology study at the Center for Multicultural Mental Health Research. Ms. Laderman received a Master of Public Health from the Harvard T.H. Chan School of Public Health and a Bachelor of Arts in Psychology from Smith College.
Marie W. Schall, MA, Senior Director, Institute for Healthcare Improvement, leads innovation and improvement projects as well as scale-up initiatives in health care and community-based settings. She began her career at IHI in 1995 with the development of the Breakthrough Series Collaborative (BTS) method. In addition to serving as the Senior Director for the Well Being Trust-funded ED & UP Learning Community, Ms. Schall also leads the IHI team providing support to the New York City Early Years Collaborative and serves as a regional coach to communities participating in the Robert Wood Johnson Foundation-funded program Spreading Community Accelerators through Learning and Evaluation (SCALE). SCALE is a signature program of the 100 Million Healthier Lives initiative, which aims to help communities around the world achieve 100 million healthier lives by 2020. She received her BA from Swarthmore College and her MA from Rutgers University.
Trissa Torres, MD, MSPH, FACPM, Chief Operations and North America Programs Officer, Institute for Healthcare Improvement (IHI), is responsible for leading IHI toward operational excellence, and executing on IHI’s strategy in North America to accelerate the pace of improvement in health care and innovate and partner with organizations and communities to improve health. A preventive medicine physician by training, she completed her residency at Meharry Medical College. Dr. Torres has extensive experience in clinical preventive medicine, population management, and public, community, and population health. Prior to joining IHI, she led population health initiatives at Genesys Health System in Flint, Michigan, guiding the organization in transforming care delivery to improve the health of its community, with particular emphasis on the underserved. Dr. Torres has been involved with IHI's Triple Aim strategy since its prototyping phase, serving initially as champion for Genesys Health System, then as Triple Aim faculty, and now as an IHI senior leader in support of Triple Aim initiatives. She works closely with health and health care leaders, providers, organizations, and communities to leverage this unique time in history to transform health care to improve care, reduce costs, and create partnerships across the public and social sectors to improve health for all.
Arpan Waghray, MD, is the Chief Medical Officer for Well Being Trust. He brings significant clinical expertise as a practicing psychiatrist and system director for behavioral medicine at Swedish Health Services, where he oversees an integrated program across primary clinics, a perinatal mood disorders program, consultation liaison services, treatment-resistant depression program, inpatient psychiatry units, and partial hospitalization programs. He also serves as co-chair of the Providence St. Joseph Health Behavioral Medicine Clinical Practice Group. In this role, he facilitates clinical collaboration across the organization to design, develop, and deploy solutions that reduce variation and spread innovation. He was the clinical sponsor for the system’s depression care pathway and oversees its comprehensive tele-behavioral health network. Dr. Waghray completed medical school at Mahadevappa Rampure Medical College in India, a residency at Brookdale University Medical Center in New York, and a fellowship at the University of Washington. He later completed a leadership development program designed for physician leaders through the Washington State Medical Association, as well as an executive development program at the Michael G. Foster School of Business. He has been featured in Seattle Magazine and Seattle Met as one of the area’s top doctors.
Scott Zeller, MD, is Vice President of Acute Psychiatry at CEP America. He is the former Chief of Psychiatric Emergency Services of the Alameda Health System, Oakland, CA, and in his 29 years in Emergency Psychiatry, he has personally cared for more than 80,000 patients. Dr. Zeller is an Assistant Clinical Professor at both the University of California-Riverside and Touro University medical schools, and is Past-President of the American Association for Emergency Psychiatry. He is the author of multiple textbooks and numerous peer-reviewed articles and book chapters, and lectures internationally as a keynote speaker. He led development of both the USA and International Guidelines on Evaluation of Treatment of Agitation, and has published research on innovative designs for emergency mental health care, which he has also helped to implement in multiple centers; these works led to his being named the National Council on Behavioral Health’s 2015 “USA Doctor of the Year.” He is a leading expert in psychiatric emergencies in the US and around the world.