More Information?​

Customer Service

​Supported by​

First Consulting Group

The Lucille and David Packard Foundation

Arthur Vining Davis Foundations

VHA, Inc.

VHA Upper Midwest, Inc.



The concept for the Idealized Design of Clinical Office Practices (IDCOP) initiative grew out of IHI’s experience in working with office practices as well as its assessment of the need for a radical redesign of the health care system.  Beginning in 1995 IHI had sponsored Breakthrough Series Collaboratives for office practices and clinics on reducing delays and waiting times in office practices and clinics and improving care for those with chronic disease. While these collaborative were successful in helping organizations achieve more efficient and effective care, there was a growing recognition by IHI and others in the field that a larger redesign effort was needed in order to make substantial change for patients.