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This Week at the Institute for Healthcare Improvement
April 23, 2018
Do These Four Things When You’re Scaling Up Improvement

Not all improvement projects are part of national initiatives, but leaders involved in countrywide efforts have hard-won insights that can apply to all levels of scale-up. Two leaders in Denmark and Scotland share how they designed for building improvement capability and scaling up their nationwide improvement initiatives.

Quality Improvement for Non-Clinical Teams

Over the last four years, East London NHS Foundation Trust (ELFT) has implemented continuous quality improvement (QI) across all services, clinical as well as non-clinical — including human resources, finance, and IT. A new NEJM Catalyst article explores challenges and what ELFT did to address them, results to date, and lessons learned along the journey.

Tool: Ask “Why?” Five Times

One technique for identifying the root cause of a problem is to ask “Why?” five times. Ask, “Why did this happen?” Don’t stop at the answer to this first question — ask “Why?” again and again until you reach the root cause. Use the IHI tool template to try this approach in your work.

IHI Focus Area Spotlight

Improvement Capability: How Improvement Methods Are Transforming Health and Wellbeing in Scotland

Person- and Family-Centered Care: Ask Me 3: Good Questions for Your Good Health

Patient Safety: Program Reduces Avoidable Hospitalizations among Nursing Facility Residents

Quality, Cost, and Value: Time to Sink the Two-Canoe Argument

Triple Aim for Populations: Collaborative Data Sharing Provides Key Insights into At-Risk Populations

Look for
No More Excuses. It's Time to Treat Opioid Addiction.

There are practical steps complex care programs can take to address a unique challenge created by a persistent lack of addiction treatment.

Fundamentals of Health Care Improvement.

Fundamentals of Health Care Improvement: A Guide to Improving Your Patients’ Care”: Copublished by IHI, the third edition book is packed with resources to help identify improvement opportunities and make concrete changes.

Comfort care comes into the national spotlight.

As Barbara Bush’s family respects her end-of-life care wishes, an act applauded by The Conversation Project, comfort care comes into the national spotlight.

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