How Can You Be an Effective Team Leader?1435411In a new IHI Open School short, management expert Bob Pozen shares six behaviors that can make any team leader more effective. 10/19/2016 8:44:48 PMLeading Quality Improvement: Essentials for Managers Begins January 15, 2019 | Virtual Training Leading Quality Improvement: Essentials for Managers STS_ListItem_PublishingPageshttp://www.ihi.org/education/IHIOpenSchool/resources/Pages/Activities152434220http://www.ihi.org10/19/2016 8:44:48 PMhtmlFalseaspx1616~sitecollection/_catalogs/masterpage/Display Templates/Search/Item_WebPage.js
What’s Your Working Style?1435426Kathy Duncan walks viewers through the traits and behaviors associated with four different working styles.5/26/2017 1:50:47 PMKathy Duncan, RN, Institute for Healthcare Improvement Faculty Learning Objectives: At the end of this activity, you will be able to Recognize the value of knowing your working STS_ListItem_PublishingPageshttp://www.ihi.org/education/IHIOpenSchool/resources/Pages/Activities165704720http://www.ihi.org5/26/2017 1:50:47 PMhtmlFalseaspx1616~sitecollection/_catalogs/masterpage/Display Templates/Search/Item_WebPage.js
Disruptive Behavior: The Arterial Stick1435423A resident tells a medical student to do a blood gas on a patient. The student says, “I don’t know how.” The resident is annoyed – and he says something that he’ll regret for years. Physician Ron Wyatt reflects on what he said (and wishes he had said) to the student.5/26/2017 1:50:37 PM Wyatt, MD, MHA, Staff Physician, Huntsville Hospital, AL; George W. Merck Fellow, Institute for Healthcare Improvement   Learning Objectives: At the end of this activity, you STS_ListItem_PublishingPageshttp://www.ihi.org/education/IHIOpenSchool/resources/Pages/Activities2847610http://www.ihi.org5/26/2017 1:50:37 PMhtmlFalseaspx1616~sitecollection/_catalogs/masterpage/Display Templates/Search/Item_WebPage.js
Why Are Patient Stories Valuable in Health Care?1435440IHI’s Martha Hayward talks about how to tell powerful patient stories.5/26/2017 1:59:04 PMMartha Hayward, IHI Faculty and Patient Advisor Learning Objectives: At the end of this activity, you will be able to Recognize the power of telling patient stories in a health care STS_ListItem_PublishingPageshttp://www.ihi.org/education/IHIOpenSchool/resources/Pages/Activities155775340http://www.ihi.org5/26/2017 1:59:04 PMhtmlFalseaspx1616~sitecollection/_catalogs/masterpage/Display Templates/Search/Item_WebPage.js
Dealing with Burnout1435270Ana is a second-year resident in a demanding internal medicine residency program. She is generally regarded as one of the most talented residents and has just been elected to the chief resident position for the next year. For several months, however, she has been feeling a significant amount of burnout. Ana’s mood has become low, her energy level has dropped, and she is having difficulty getting out of bed in the morning. She is in the middle of a very demanding ICU (Intensive Care Unit) rotation, during which she is on call every third night, so at first she thinks that it might just be sleep deprivation causing the problem. But she continues to feel increasingly unwell both physically and emotionally. To make matters worse, Ana’s mother was recently diagnosed with breast cancer…9/10/2014 3:07:57 PM Ellis, M.D., Family Physician, Charles River Medical Associates; Morana Lasic, M.D., Clinical Instructor in Anesthesia, Harvard Medical School and Brigham and Women’s Hospital STS_ListItem_PublishingPageshttp://www.ihi.org/education/IHIOpenSchool/resources/Pages/CaseStudies194625010http://www.ihi.org9/10/2014 3:07:57 PMhtmlFalseaspx1616~sitecollection/_catalogs/masterpage/Display Templates/Search/Item_WebPage.js
What Should You Do when a Salary Offer Is Low?1435447Paul Levy shares advice on how you can respond when a salary offer is lower than you expected. 5/26/2017 2:00:05 PMHow To Negotiate Your First Job: 8 Steps that will create value for you and your new employer Paul Levy; Author/Blogger; Former President and CEO, Beth Israel Deaconess Medical STS_ListItem_PublishingPageshttp://www.ihi.org/education/IHIOpenSchool/resources/Pages/Activities143904540http://www.ihi.org5/26/2017 2:00:05 PMhtmlFalseaspx1616~sitecollection/_catalogs/masterpage/Display Templates/Search/Item_WebPage.js
How Do You Build a Shared Agenda with Patients?1435371Dr. Calvin Chou displays strategies for creating a shared agenda during patient appointments.5/24/2017 5:33:20 PMHow Can You Build Quick Rapport with Patients How Can Providers Elicit Patient Perspectives and Respond with Empathy How Can the Teach-Back Method Improve Outcomes STS_ListItem_PublishingPageshttp://www.ihi.org/education/IHIOpenSchool/resources/Pages/Activities116394810http://www.ihi.org5/24/2017 5:33:20 PMhtmlFalseaspx1616~sitecollection/_catalogs/masterpage/Display Templates/Search/Item_WebPage.js
How Can Disruptive Behavior Be Harmful?1435422Physician Kevin Stewart explains how he accidentally hurt a patient when he was trying to avoid a confrontation with his foul-tempered supervisor. He offers advice for people who find themselves on the receiving end of disrespectful behavior.5/26/2017 1:50:32 PM Stewart, MB, FRCP; Medical Director, Winchester Hospital, UK; Health Foundation/IHI Quality Improvement Fellow Learning Objectives: At the end of this activity, you will be able STS_ListItem_PublishingPageshttp://www.ihi.org/education/IHIOpenSchool/resources/Pages/Activities5193530http://www.ihi.org5/26/2017 1:50:32 PMhtmlFalseaspx1616~sitecollection/_catalogs/masterpage/Display Templates/Search/Item_WebPage.js
Disruptive Behavior: A Slap on the Hand1435421When you’re rude and disrespectful to your co-workers, you put your patients at risk. In this video, former nurse Jill Duncan recalls watching a senior nurse bully a medical resident. She explains why this behavior happens, and how you should respond if you’re on the receiving end.5/26/2017 1:50:30 PM Duncan, RN, MS, MPH, Director, Institute for Healthcare Improvement; Former Staff Nurse and Clinical Nurse Specialist   Learning Objectives: At the end of this activity, you STS_ListItem_PublishingPageshttp://www.ihi.org/education/IHIOpenSchool/resources/Pages/Activities4174530http://www.ihi.org5/26/2017 1:50:30 PMhtmlFalseaspx1616~sitecollection/_catalogs/masterpage/Display Templates/Search/Item_WebPage.js
Should You Ever Accept the First Job Offer?1435448Paul Levy explores the tricky decision of whether to accept an initial job offer. 5/26/2017 2:49:57 PMHow To Negotiate Your First Job: 8 Steps that will create value for you and your new employer Paul Levy; Author/Blogger; Former President and CEO, Beth Israel Deaconess Medical STS_ListItem_PublishingPageshttp://www.ihi.org/education/IHIOpenSchool/resources/Pages/Activities111523600http://www.ihi.org5/26/2017 2:49:57 PMhtmlFalseaspx1616~sitecollection/_catalogs/masterpage/Display Templates/Search/Item_WebPage.js

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