Why Do Errors Happen? How Can We Prevent Them?1435510Millions of people suffer every year from mistakes in health care. Lucian Leape explains why those mistakes happen — and how to prevent them.5/26/2017 2:44:16 PM Leape, MD, Adjunct Professor of Health Policy at the Harvard School of Public Health         Learning Objectives: After viewing this video, students will be able to STS_ListItem_PublishingPageshttp://www.ihi.org/education/IHIOpenSchool/resources/Pages/Activities147983860http://www.ihi.org5/26/2017 2:44:16 PMhtmlFalseaspx1616~sitecollection/_catalogs/masterpage/Display Templates/Search/Item_WebPage.js
How Can We Define “Quality” in Health Care?1435420In this video, IHI’s Former CEO Don Berwick describes a 2001 report by the Institute of Medicine, Crossing the Quality Chasm, that laid the foundation for health care reform in the United States and spread around the world.5/26/2017 1:50:25 PMBecome a change agent with the IHI Open School and learn more about how you can improve the health of your community today Donald Berwick, MD, MPP, Former President and CEO STS_ListItem_PublishingPageshttp://www.ihi.org/education/IHIOpenSchool/resources/Pages/Activities335756270http://www.ihi.org5/26/2017 1:50:25 PMhtmlFalseaspx1616~sitecollection/_catalogs/masterpage/Display Templates/Search/Item_WebPage.js
How Can the Teach-Back Method Improve Outcomes?1435372Dr. Calvin Chou demonstrates how to use teach-back, a simple method to confirm and reinforce the patient’s understanding of important information.5/24/2017 5:33:07 PMHow Can You Build Quick Rapport with Patients How Do You Build a Shared Agenda with Patients How Can Providers Elicit Patient Perspectives and Respond with Empathy STS_ListItem_PublishingPageshttp://www.ihi.org/education/IHIOpenSchool/resources/Pages/Activities130011090http://www.ihi.org5/24/2017 5:33:07 PMhtmlFalseaspx1616~sitecollection/_catalogs/masterpage/Display Templates/Search/Item_WebPage.js
How Can Providers Elicit Patient Perspectives and Respond with Empathy?1435370Dr. Calvin Chou demonstrates how providers can elicit patient perspectives and respond with empathy.5/24/2017 5:33:32 PMHow Can You Build Quick Rapport with Patients How Do You Build a Shared Agenda with Patients How Can the Teach-Back Method Improve Outcomes From Hospital to Home: Using Quality STS_ListItem_PublishingPageshttp://www.ihi.org/education/IHIOpenSchool/resources/Pages/Activities59461160http://www.ihi.org5/24/2017 5:33:32 PMhtmlFalseaspx1616~sitecollection/_catalogs/masterpage/Display Templates/Search/Item_WebPage.js
How Can CLABSIs and Cucumbers Teach PDSA?1435473In a new IHI Open School Video Short, IHI's Dr. Don Goldmann explains the science behind the Plan-Do-Study-Act (PDSA) cycle, using central line-associated bloodstream infections (CLABSIs) and cucumbers as his subjects.5/26/2017 2:12:23 PMA Good First Step to Any Improvement Project Mentor Me: Tips on How to Find — and Use — a Mentor Goldmann, MD, Chief Medical and Scientific Officer, Institute for Healthcare STS_ListItem_PublishingPageshttp://www.ihi.org/education/IHIOpenSchool/resources/Pages/Activities288082340http://www.ihi.org5/26/2017 2:12:23 PMhtmlFalseaspx1616~sitecollection/_catalogs/masterpage/Display Templates/Search/Item_WebPage.js
How Do You Find the Right Mentor?1435460Are you making the most of your mentor? Don Goldmann, MD, IHI’s Chief Medical and Scientific Officer, shares some valuable lessons from his three decades as a mentor to students and fellows.5/26/2017 2:50:15 PMA Good First Step to Any Improvement Project PDSA Cycles: From CLABSIs to Cucumbers Goldmann, MD, Chief Medical and Scientific Officer, Institute for Healthcare Improvement STS_ListItem_PublishingPageshttp://www.ihi.org/education/IHIOpenSchool/resources/Pages/Activities6591610http://www.ihi.org5/26/2017 2:50:15 PMhtmlFalseaspx1616~sitecollection/_catalogs/masterpage/Display Templates/Search/Item_WebPage.js
Improving Care in Rural Rwanda 1435443When Dr. Patrick Lee and his teammates began their quality improvement work in Kirehe, Rwanda, last year, the staff at the local hospital was taking vital signs properly less than half the time. Today, the staff does that task properly 95% of the time. Substantial resource and infrastructure inputs, combined with dedicated Rwandan partners and simple quality improvement tools, have dramatically improved staff morale and the quality of care in Kirehe.5/26/2017 1:59:20 PMPatrick Lee, MD, Partners In Health, Volunteer Clinical Mentor, Newton-Wellesley Hospital, Hospitalist Physician, Harvard Medical School, Clinical Instructor in Medicine STS_ListItem_PublishingPageshttp://www.ihi.org/education/IHIOpenSchool/resources/Pages/Activities222811490http://www.ihi.org5/26/2017 1:59:20 PMhtmlFalseaspx1616~sitecollection/_catalogs/masterpage/Display Templates/Search/Item_WebPage.js
How Do You Use a Driver Diagram?1435437A driver diagram, explains Don Goldmann, MD, IHI’s Chief Medical and Scientific officer, is a “simple, visual, somewhat intuitive display to help you understand where you’re going with your work.” Goldmann’s latest Open School Short explains the purpose and value of a driver diagram — a tool that can help you with anything from losing weight to protecting your patients from infection 5/26/2017 1:58:09 PMA Good First Step to Any Improvement Project Mentor Me: Tips on How to Find — and Use — a Mentor PDSA Cycles: From CLABSIs to Cucumbers Don Goldmann, MD, Chief Medical and Scientific STS_ListItem_PublishingPageshttp://www.ihi.org/education/IHIOpenSchool/resources/Pages/Activities516715190http://www.ihi.org5/26/2017 1:58:09 PMhtmlFalseaspx1616~sitecollection/_catalogs/masterpage/Display Templates/Search/Item_WebPage.js
What’s the Difference Between Research and QI?1435464Dr. James Moses, IHI Open School Academic Advisor, explains how improvement and research methodology can contribute differently toward the same cause.5/26/2017 2:10:39 PMJames Moses, MD, MPH; Medical Director of Quality Improvement, Boston Medical Center Learning Objectives: At the end of this activity, you will be able to STS_ListItem_PublishingPageshttp://www.ihi.org/education/IHIOpenSchool/resources/Pages/Activities336384370http://www.ihi.org5/26/2017 2:10:39 PMhtmlFalseaspx1616~sitecollection/_catalogs/masterpage/Display Templates/Search/Item_WebPage.js
Can Equitable Care Improve the Bottom Line?1435494Deputy Director of the Disparities Solutions Center at Massachusetts General Hospital, Aswita Tan-McGrory, explains the business case for addressing health care disparities.5/26/2017 2:50:42 PMHospital Flow Professional Development Program November 4–8, 2019 | Boston, MA IHI's Hospital Flow Professional Development Program provides the STS_ListItem_PublishingPageshttp://www.ihi.org/education/IHIOpenSchool/resources/Pages/Activities65661360http://www.ihi.org5/26/2017 2:50:42 PMhtmlFalseaspx1616~sitecollection/_catalogs/masterpage/Display Templates/Search/Item_WebPage.js

~sitecollection/_catalogs/masterpage/Display Templates/Search/Item_Default.js
~sitecollection/_catalogs/masterpage/Display Templates/Search/Item_Default.js
~sitecollection/_catalogs/masterpage/Display Templates/Search/Item_Default.js
~sitecollection/_catalogs/masterpage/Display Templates/Search/Item_Default.js
~sitecollection/_catalogs/masterpage/Display Templates/Search/Item_Default.js
~sitecollection/_catalogs/masterpage/Display Templates/Search/Item_Default.js
~sitecollection/_catalogs/masterpage/Display Templates/Search/Item_Default.js
~sitecollection/_catalogs/masterpage/Display Templates/Search/Item_Default.js