The Crowded Clinic1435499Patients aren't showing up for their appointments at the community health center. The results? Delays, overcrowding, and mounting frustration for everyone. Can this clinic be saved?5/25/2017 6:10:51 PMKate Ellis, MD, Family Physician, Charles River Medical Associates; Morana Lasic, MD, Clinical Instructor in Anesthesia, Harvard Medical School and Brigham and Women’s Hospital STS_ListItem_PublishingPageshttp://www.ihi.org/education/IHIOpenSchool/resources/Pages/Activities226555270http://www.ihi.org5/25/2017 6:10:51 PMhtmlFalseaspx1616~sitecollection/_catalogs/masterpage/Display Templates/Search/Item_WebPage.js
How Can Shadowing Make Care More Patient-Centered?1435501In a short video interview, Anthony M. DiGioia, MD, pioneer in patient- and family-centered care, explains why it’s time to think like your patients.2/27/2018 8:48:13 PMAnthony M. DiGioia, MD, Medical Director, The Bone and Joint Center at Magee-Womens Hospital and the PFCC Innovation Center of UPMC Learning Objectives: At the end of this activity STS_ListItem_PublishingPageshttp://www.ihi.org/education/IHIOpenSchool/resources/Pages/Activities187505930http://www.ihi.org2/27/2018 8:48:13 PMhtmlFalseaspx1616~sitecollection/_catalogs/masterpage/Display Templates/Search/Item_WebPage.js
Why Are Patient Stories Valuable in Health Care?1435440IHI’s Martha Hayward talks about how to tell powerful patient stories.5/26/2017 1:59:04 PMMartha Hayward, IHI Faculty and Patient Advisor Learning Objectives: At the end of this activity, you will be able to Recognize the power of telling patient stories in a health care STS_ListItem_PublishingPageshttp://www.ihi.org/education/IHIOpenSchool/resources/Pages/Activities155775340http://www.ihi.org5/26/2017 1:59:04 PMhtmlFalseaspx1616~sitecollection/_catalogs/masterpage/Display Templates/Search/Item_WebPage.js
How Can You Make Processes Reliable? (Part 2 of 5)1435431IHI Executive Director Frank Federico discusses steps you can take to make your processes more reliable. 5/26/2017 1:56:27 PMWhat Is the Goal of Reliable Design Why Do You Need a Back-Up Plan Bonus: IHI's Whitepaper on Improving the Reliability of Health Care Frank Federico, RPh, IHI Executive Director STS_ListItem_PublishingPageshttp://www.ihi.org/education/IHIOpenSchool/resources/Pages/Activities4788780http://www.ihi.org5/26/2017 1:56:27 PMhtmlFalseaspx1616~sitecollection/_catalogs/masterpage/Display Templates/Search/Item_WebPage.js
How Can You Become a Leader in Health Care?1435441Trying to understand the difference between management and leadership. Being the newest member of the team and the boss at the same time. Hoping your staff believes you know what you’re doing. Becoming a leader isn’t easy. And becoming a leader in health care is even harder. 5/26/2017 1:58:57 PMMichael Pugh, President, MdP Associates, LLC Learning Objectives: At the end of this activity, you will be able to Explain the difference between leadership and management STS_ListItem_PublishingPageshttp://www.ihi.org/education/IHIOpenSchool/resources/Pages/Activities125312300http://www.ihi.org5/26/2017 1:58:57 PMhtmlFalseaspx1616~sitecollection/_catalogs/masterpage/Display Templates/Search/Item_WebPage.js
How Do Visual Tools Help Improvement?1435480Lloyd Provost, co-author of the Improvement Guide, shares how visual tools can help us understand the systems in which we live and work.5/26/2017 2:13:31 PMLeading Quality Improvement: Essentials for Managers Begins January 15, 2019 | Virtual Training Leading Quality Improvement: Essentials for Managers STS_ListItem_PublishingPageshttp://www.ihi.org/education/IHIOpenSchool/resources/Pages/Activities92862440http://www.ihi.org5/26/2017 2:13:31 PMhtmlFalseaspx1616~sitecollection/_catalogs/masterpage/Display Templates/Search/Item_WebPage.js
How Can You Identify and Confront Workarounds?1435492What are workarounds? Why are they bad? How do we avoid them? MIT senior lecturer and IHI Senior Fellow Steve Spear explains.5/26/2017 2:39:47 PMClinicians Leading Improvement Begins February 11, 2019 | Boston, MA Clinicians Leading Improvement Professional Development Program begins February STS_ListItem_PublishingPageshttp://www.ihi.org/education/IHIOpenSchool/resources/Pages/Activities162823020http://www.ihi.org5/26/2017 2:39:47 PMhtmlFalseaspx1616~sitecollection/_catalogs/masterpage/Display Templates/Search/Item_WebPage.js
How Can You Apply Clinical Skills to QI?1435491MIT senior lecturer and IHI Senior Fellow Steve Spear explains why he thinks seven steps needed to care for patients are essentially the same as those needed to fix systems of care. He also shares common trouble areas and gives an example of a successful improvement.5/26/2017 5:23:32 PMClinicians Leading Improvement Begins February 11, 2019 | Boston, MA Clinicians Leading Improvement Professional Development Program begins February STS_ListItem_PublishingPageshttp://www.ihi.org/education/IHIOpenSchool/resources/Pages/Activities138853030http://www.ihi.org5/26/2017 5:23:32 PMhtmlFalseaspx1616~sitecollection/_catalogs/masterpage/Display Templates/Search/Item_WebPage.js
Why Is It Important to Reduce Disparities?1435392Dr. Beth Averbeck explains why HealthPartners works to reduce racial and economic disparities between patient populations.5/24/2017 5:31:39 PMBecome a change agent with the IHI Open School and learn more about how you can improve the health of your community today Finding and Creating Joy in Work March 5, 2019 | IHI STS_ListItem_PublishingPageshttp://www.ihi.org/education/IHIOpenSchool/resources/Pages/Activities96342320http://www.ihi.org5/24/2017 5:31:39 PMhtmlFalseaspx1616~sitecollection/_catalogs/masterpage/Display Templates/Search/Item_WebPage.js
Improving Care in Rural Rwanda 1435443When Dr. Patrick Lee and his teammates began their quality improvement work in Kirehe, Rwanda, last year, the staff at the local hospital was taking vital signs properly less than half the time. Today, the staff does that task properly 95% of the time. Substantial resource and infrastructure inputs, combined with dedicated Rwandan partners and simple quality improvement tools, have dramatically improved staff morale and the quality of care in Kirehe.5/26/2017 1:59:20 PMPatrick Lee, MD, Partners In Health, Volunteer Clinical Mentor, Newton-Wellesley Hospital, Hospitalist Physician, Harvard Medical School, Clinical Instructor in Medicine STS_ListItem_PublishingPageshttp://www.ihi.org/education/IHIOpenSchool/resources/Pages/Activities179742220http://www.ihi.org5/26/2017 1:59:20 PMhtmlFalseaspx1616~sitecollection/_catalogs/masterpage/Display Templates/Search/Item_WebPage.js

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