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WIHI: Realizing “What Matters” (to Patients and Families)
Current average rating is 0 stars.
January 14, 2016 | A few years ago, IHI and others began suggesting to providers that instead of routinely asking patients “What’s the matter with you?” they should begin asking “What matters to you?”
Profiles in Improvement: Jennifer Lenoci-Edwards, RN, MPH, IHI Director, Patient Safety
Current average rating is 5 stars.
In this profile, Jennifer Lenoci-Edwards, IHI Director of Patient Safety, talks about the experiences that shaped her passion and dedication to improving safety, and the current focus of IHI's work in patient safety, which includes safety across the continuum of care, engaging patients in safety efforts, and supporting health care teams in improving system reliability and enhancing their joy in work.
Flipping Primary Health Care: A Personal Story
Current average rating is 0 stars.
This article describes the experience of one of the authors as he experienced having to “flip” his primary health care (i.e., putting the person, not the disease or the condition, at the center of improving health and health care), and describes enabling factors and lessons for patient-centered primary care redesign.
I've Been a Patient Since I Was Born
Current average rating is 4 stars.
In this video, patient advocate and IHI faculty member Tiffany Christensen describes the positive impact patient and family advisors can have when they work in partnership with health care professionals.
Leading Improvement in Population Health
Current average rating is 0 stars.
The new mental models for leading population health require leaders to blend the best of their capability to manage health care delivery performance and quality improvement with a set of skills that are about co-production — that is, forming productive relationships with community partners and with patients, families, and the broader population.
Always Events Toolkit
Current average rating is 3 stars.
Always Events are aspects of the patient experience that are so important to patients and families that health care providers must perform them consistently for every patient, every time. The toolkit supports providers in partnering with patients and family members to co-design, reliably implement, and sustain and spread Always Events to dramatically improve the care experience.
WIHI: Recognizing Person- and Family-Centered Care: Always Events at IHI
Current average rating is 5 stars.
September 26, 2013 | This WIHI looks at Always Events – a set of reliable practices that should happen for all patients, all the time – and a recognition program to spotlight organizations committed to this level of transformation.
PAIR Parent Mentor Program
Current average rating is 0 stars.
PAIR — Parents Assisting Inspiring Reassuring — is a program created to help parents of children with cancer connect with other parents, who serve as mentors. The team at St. Jude’s developed a number of tools, including a detailed presentation about the program and tools for recruiting and onboarding mentors, matching mentors with mentees, and training mentors.
SMART Discharge Protocol
Current average rating is 4 stars.
The SMART Discharge Protocol (Signs, Medications, Appointments, Results, and Talk with me) was developed to improve care for patients and families and to improve the discharge process. The tools include the SMART Discharge Checklist for patients and families, FAQs for health care staff and clinicians about implementing the SMART Discharge Protocol, a presentation, and a self-learning packet.
Always Events Blueprint for Action and Always Events Healthcare Solutions Book
Current average rating is 5 stars.
These tools guide organizations in creating a more person- and family-centered culture through the development and implementation of Always Events, defined as aspects of the patient experience that are so important to patients and families that health care providers should always get them right.
Storyboards from IHI's 24th Annual National Forum on Quality Improvement in Health Care
Current average rating is 0 stars.
Storyboards of quality improvement work on display at the 24th Annual National Forum on Quality Improvement in Health Care in December 2012 are freely available for all registered IHI.org users to view.
A Patient Directs His Own Care
Current average rating is 5 stars.
Christian Farman wanted to manage his own dialysis. His unusual request was met with an unusual response from his nurse: “Yes, how shall we start?” Thanks to them, nearly 60 percent of the hospital’s dialysis patients are now managing their own treatments.
Profiles in Improvement: Martha Hayward, IHI Lead, Public and Patient Engagement
Current average rating is 5 stars.
WIHI: Always Events: Raising Expectations for Patient Experience​
Current average rating is 4 stars.
September 8, 2011 | This program discusses what the Picker Institute calls "Always Events," activities and processes that should routinely be part of patient care and the patient and family experience, to ensure optimal communication, discharge, handoffs, transitions, health literacy, and more.
WIHI: Primary Care's (New) Pressures and Possibilities
Current average rating is 0 stars.
March 17, 2011 | New and improved primary care models are considered ground zero for a system that’s better coordinated, integrated, and efficient.
WIHI: Health Care’s Newest Improvers: Patient and Family Advisors
Current average rating is 0 stars.
March 10, 2011 | Learn how to develop and support Patient and Family Advisory Councils at your organization, what makes for an effective council, and how to create clear guidelines and expectations.
Visionary leadership for enhanced care: Bifocals (or even trifocals) recommended to see improvements in care design
Current average rating is 0 stars.
Delivering the visionary leadership needed for transformative improvement requires new ways of seeing.
Science of Improvement: Forming the Team
Current average rating is 4 stars.
Teams working on improving a process should be composed of members familiar with all the different parts of the process.
Science of Improvement: How to Improve
Current average rating is 4 stars.
The fundamentals of improvement in health care: the Model for Improvement, setting aims, forming teams, establishing measures, and selecting and testing changes.
How-to Guide: Improved Care for Patients with Congestive Heart Failure — Rural Hospitals Supplement
Current average rating is 0 stars.
The goal of this How-to Guide, which has been tailored specifically for rural hospitals, is to significantly improve care and reduce readmissions for patients with congestive heart failure by reliably implementing the recommneded components of care.
Profiles in Improvement: Pat O’Connor of the National Health Service Tayside
Current average rating is 0 stars.
Who's improving health care? People are - at hospitals and in office practices all across the US and internationally. IHI decided to share the stories of these individuals. Here is a profile of Pat O'Connor of the National Health Service Tayside in Scotland.
Profiles in Improvement: Dr. David Gozzard of Conwy and Denbighshire Trust, Wales
Current average rating is 0 stars.
Who's improving health care? People are — at hospitals and in office practices all across the US and internationally. IHI decided to share the stories of these individuals. Here is a profile of Dr. David Gozzard of Conwy and Denbigshire Trust, Wales.
Annotated Bibliography for Improving Care for Patients with Congestive Heart Failure
Current average rating is 5 stars.
This annotated bibliography presents selected literature for improving care for patients with congestive heart failure.
How-to Guide: Improved Care for Patients with Congestive Heart Failure
Current average rating is 4 stars.
The goal of this How-to Guide is to significantly improve care and reduce readmissions for patients with congestive heart failure by reliably implementing the recommended components of care.
Profiles in Improvement: David Spero of New Health Partnerships
Current average rating is 0 stars.
Who's improving health care? People are — at hospitals and in office practices all across the US and internationally. Here is a profile of David Spero, Patient Representative and Faculty for New Health Partnerships.
  
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