Please wait while you are being redirected ...
This site is best viewed with Internet Explorer version 8 or greater. Check your browser compatibility mode if you are using Internet Explorer version 8 or greater.
Log In / Register
Newsletter Sign Up
Newsletter Sign Up
Sign up for IHI's Email Services
Improving Health and Health Care Worldwide
Engage with IHI
Vision, Mission, Values
Science of Improvement
How to Get Involved
In the News
All Topics A-Z
Quality, Cost, and Value
Triple Aim for Populations
IHI National Forum
Passport to IHI Training
Audio and Video Programs
IHI Open School
How to Improve
IHI White Papers
Audio and Video
Engage with IHI
Engage with IHI Overview
43 items found
Use SHIFT+ENTER to open the menu (new window).
WIHI: The Careful and Kind Patient Revolution
December 7, 2017 | Victor Montori argues that it is time for providers to look up from strict protocols and guidelines long enough to get curious about their patients' lives and begin to minimize barriers to better health, not add to them.
Experience-Based Co-Design of Health Care Services
This case study from the IHI/Commonwealth Fund International Program for US Health Care System Innovation describes experience-based co-design (EBCD), developed in the UK, which brings together narrative-based research with service design methods to catalyze a process wherein patients and staff work together to design, implement, and test improvements to health care services.
WIHI: Realizing “What Matters” (to Patients and Families)
January 14, 2016 | A few years ago, IHI and others began suggesting to providers that instead of routinely asking patients “What’s the matter with you?” they should begin asking “What matters to you?”
Profiles in Improvement: Jennifer Lenoci-Edwards, RN, MPH, IHI Director, Patient Safety
In this profile, Jennifer Lenoci-Edwards, IHI Director of Patient Safety, talks about the experiences that shaped her passion and dedication to improving safety, and the current focus of IHI's work in patient safety, which includes safety across the continuum of care, engaging patients in safety efforts, and supporting health care teams in improving system reliability and enhancing their joy in work.
Flipping Primary Health Care: A Personal Story
This article describes the experience of one of the authors as he experienced having to “flip” his primary health care (i.e., putting the person, not the disease or the condition, at the center of improving health and health care), and describes enabling factors and lessons for patient-centered primary care redesign.
I've Been a Patient Since I Was Born
In this video, patient advocate and IHI faculty member Tiffany Christensen describes the positive impact patient and family advisors can have when they work in partnership with health care professionals.
Leading Improvement in Population Health
The new mental models for leading population health require leaders to blend the best of their capability to manage health care delivery performance and quality improvement with a set of skills that are about co-production — that is, forming productive relationships with community partners and with patients, families, and the broader population.
Always Events Toolkit
Always Events are aspects of the patient experience that are so important to patients and families that health care providers must perform them consistently for every patient, every time. The toolkit supports providers in partnering with patients and family members to co-design, reliably implement, and sustain and spread Always Events to dramatically improve the care experience.
WIHI: Recognizing Person- and Family-Centered Care: Always Events at IHI
September 26, 2013 | This WIHI looks at Always Events – a set of reliable practices that should happen for all patients, all the time – and a recognition program to spotlight organizations committed to this level of transformation.
PAIR Parent Mentor Program
PAIR — Parents Assisting Inspiring Reassuring — is a program created to help parents of children with cancer connect with other parents, who serve as mentors. The team at St. Jude’s developed a number of tools, including a detailed presentation about the program and tools for recruiting and onboarding mentors, matching mentors with mentees, and training mentors.
SMART Discharge Protocol
The SMART Discharge Protocol (Signs, Medications, Appointments, Results, and Talk with me) was developed to improve care for patients and families and to improve the discharge process. The tools include the SMART Discharge Checklist for patients and families, FAQs for health care staff and clinicians about implementing the SMART Discharge Protocol, a presentation, and a self-learning packet.
Always Events Blueprint for Action and Always Events Healthcare Solutions Book
These tools guide organizations in creating a more person- and family-centered culture through the development and implementation of Always Events, defined as aspects of the patient experience that are so important to patients and families that health care providers should always get them right.
Storyboards from IHI's 24th Annual National Forum on Quality Improvement in Health Care
Storyboards of quality improvement work on display at the 24th Annual National Forum on Quality Improvement in Health Care in December 2012 are freely available for all registered IHI.org users to view.
A Patient Directs His Own Care
Christian Farman wanted to manage his own dialysis. His unusual request was met with an unusual response from his nurse: “Yes, how shall we start?” Thanks to them, nearly 60 percent of the hospital’s dialysis patients are now managing their own treatments.
Profiles in Improvement: Martha Hayward, IHI Lead, Public and Patient Engagement
WIHI: Always Events: Raising Expectations for Patient Experience
September 8, 2011 | This program discusses what the Picker Institute calls "Always Events," activities and processes that should routinely be part of patient care and the patient and family experience, to ensure optimal communication, discharge, handoffs, transitions, health literacy, and more.
WIHI: Primary Care's (New) Pressures and Possibilities
March 17, 2011 | New and improved primary care models are considered ground zero for a system that’s better coordinated, integrated, and efficient.
WIHI: Health Care’s Newest Improvers: Patient and Family Advisors
March 10, 2011 | Learn how to develop and support Patient and Family Advisory Councils at your organization, what makes for an effective council, and how to create clear guidelines and expectations.
Visionary leadership for enhanced care: Bifocals (or even trifocals) recommended to see improvements in care design
Delivering the visionary leadership needed for transformative improvement requires new ways of seeing.
Science of Improvement: Forming the Team
Teams working on improving a process should be composed of members familiar with all the different parts of the process.
Science of Improvement: How to Improve
The fundamentals of improvement in health care: the Model for Improvement, setting aims, forming teams, establishing measures, and selecting and testing changes.
How-to Guide: Improved Care for Patients with Congestive Heart Failure — Rural Hospitals Supplement
The goal of this How-to Guide, which has been tailored specifically for rural hospitals, is to significantly improve care and reduce readmissions for patients with congestive heart failure by reliably implementing the recommneded components of care.
Profiles in Improvement: Pat O’Connor of the National Health Service Tayside
Who's improving health care? People are - at hospitals and in office practices all across the US and internationally. IHI decided to share the stories of these individuals. Here is a profile of Pat O'Connor of the National Health Service Tayside in Scotland.
Profiles in Improvement: Dr. David Gozzard of Conwy and Denbighshire Trust, Wales
Who's improving health care? People are — at hospitals and in office practices all across the US and internationally. IHI decided to share the stories of these individuals. Here is a profile of Dr. David Gozzard of Conwy and Denbigshire Trust, Wales.
Annotated Bibliography for Improving Care for Patients with Congestive Heart Failure
This annotated bibliography presents selected literature for improving care for patients with congestive heart failure.