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Telemedicine: Ensuring Safe, Equitable, Person-Centered Virtual Care
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This white paper describes a framework to guide health care organizations in their efforts to provide safe, equitable, person-centered telemedicine. The framework includes six elements to consider: access, privacy, diagnostic accuracy, communication, psychological and emotional safety, and human factors and system design.
Making Healthcare Safe
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Written by Lucian Leape, a pioneer of t​he patient safety movement, this book describes how patient safety became recognized as an important problem, the underlying science, and the efforts to implement changes.
Prioritizing People and Rapid Learning in Times of Crisis: A Virtual Learning Initiative to Support Health Workers During the COVID‐19 Pandemic
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This article reports on an initiative set up within Africa's Western Cape provincial Department of Health early in the COVID-19 pandemic to facilitate collective learning and support for health workers and managers across the health system. Strategies and three transformational actions that protect staff are shared.
How to Safely Restart Elective Surgeries After a COVID Spike
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The COVID-19 pandemic has affected surgical schedules and staff: some staff are fatigued and stressed, some may be out of practice, and there are large backlogs of procedures that were postponed. To keep surgical staff and patients safe during these difficult times, this article recommends that health systems should take four steps
A Guide to Promoting Health Care Workforce Well-Being During and After the COVID-19 Pandemic
Current average rating is 5 stars.
This guide provides ideas and lessons learned to improve the well-being of the health care workforce and includes actions that individuals, leaders, and organizations can take to combat health care workforce burnout, fatigue, and emotional distress during the COVID-19 pandemic and beyond.
Organizational Evidence-Based and Promising Practices for Improving Clinician Well-Being
Current average rating is 4 stars.
This paper describes evidence-based and promising practices shown to increase clinician well-being and reduce burnout across six domains, provides examples, and presents principles of organizational action for clinician well-being derived from the IHI Framework for Improving Joy in Work.
Workforce Safety Key to Patient Safety
Current average rating is 2 stars.
Health care leaders increasingly recognize that patient safety is not possible without a workforce that is physically and psychologically safe, joyful, and thriving. This article describes three actionable recommendations to improve workforce safety.
Virtual Learning Hour Special Series: Understanding and Addressing Sources of Caregiver Anxiety
Current average rating is 5 stars.
September 11, 2020 | Learn about methods to understand and address sources of anxiety among health care professionals during the COVID-19 pandemic.
Telemedicine: Center Quality and Safety
Current average rating is 4 stars.
This article offers four elements on which health care leaders must focus to ensure safe, high-quality telemedicine for patients.
Virtual Learning Hour Special Series: Fostering Connection and Co-Creation
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August 21, 2020 | Fostering connection and co-creation are tools that can help support the well-being of the health care workforce.
Virtual Learning Hour Special Series: Psychological Personal Protective Equipment (PPE)
Current average rating is 5 stars.
August 7, 2020 | Psychological PPE, "personal protective equipment" to promote health care workforce mental health and well-being, has become even more essential during the COVID-19 pandemic.
“Psychological PPE”: Promote Health Care Workforce Mental Health and Well-Being
Current average rating is 4 stars.
The COVID-19 pandemic is exacerbating existing issues with health care professional burnout and joy in work. Evidence-based recommendations for “psychological PPE” (protection and support for staff mental health and well-being) are intended for use by staff providing care during the COVID-19 pandemic.
Virtual Learning Hour Special Series: Peer Support: Fostering Connection and Destigmatizing Mental Health for Caregivers
Current average rating is 5 stars.
July 24, 2020 | Peer support is an effective intervention in the pursuit of care team member well-being and joy in work, and can aid in destigmatizing health-seeking behaviors among caregivers.
COVID-19: Patient Safety and Quality Improvement Skills to Deploy During the Surge
Current average rating is 5 stars.
The authors suggest a five-step strategy and actions for patient safety and quality improvement staff to employ their skills to support patients, clinical staff, and health care organizations during the COVID-19 pandemic.
Virtual Learning Hour Special Series: Transforming Moral Distress into Moral Resilience
Current average rating is 5 stars.
July 10, 2020 | Tools and changes are needed to help caregivers mitigate and recover from moral injury while continuing to work in systems during the COVID-19 pandemic.
Adopting a Systems Approach to the Opioid Crisis
Current average rating is 5 stars.
Rather than a myopic focus on opioid prescription reduction, this article describes five strategies health care leaders can employ to implement a systems approach to timely and effective treatment of opioid use disorder, in tandem with pain assessment and management.
Conversation and Action Guide to Support Staff Well-Being and Joy in Work During and After the COVID-19 Pandemic
Current average rating is 5 stars.
During the COVID-19 pandemic, health care leaders are working to support staff who are experiencing anxiety, stress, and intense demands. This guide includes actionable ideas that leaders can quickly test during the coronavirus response, and which can build the longer-term foundation to sustain joy in work and well-being for the health care workforce.
Virtual Learning Hour Special Series: Mobilizing to Respond to COVID-19
Current average rating is 5 stars.
March 27, 2020 | Don Berwick and Derek Feeley share key coronavirus (COVID-19) learnings, innovations, and revelations they’ve been gathering and gleaning from health care leaders and improvers across the globe.
Zero Harm in Health Care
Current average rating is 4 stars.
This article describes a comprehensive systems-focused approach to patient safety to achieve the goal of zero harm for patients, families, and the health care workforce. The approach includes four interdependent elements: the psychology of change, a culture of safety, an optimal learning system, and codesigning care and improvement with patients.
WIHI: How to Navigate Power and Enhance Psychological Safety
Current average rating is 5 stars.
February 26, 2020 | How can we better understand, and successfully navigate, the power dynamics throughout the health care workforce?
Advancing Safety and Equity Together
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There are widespread inequities in health outcomes in the United States based on race, sex, language, and other factors. But there is no such thing as high-quality, safe care that is inequitable. Health systems can leverage patient-safety programs to advance equity.
The Role of Racism as a Core Patient Safety Issue
Current average rating is 5 stars.
Maternal mortality rates in the US are rising, particularly among black women. This article describes three things health care leaders can do to understand the contributing causes of mortality, including racism, and factors to reduce inequities and improve safety in maternal health.
Factors Influencing a Hospital-wide Intervention to Promote Professionalism and Build a Safety Culture
Current average rating is 3 stars.
A three-year qualitative study at an Australia hospital identifies valuable insights into factors influencing implementation of a multifaceted behavior change intervention to promote professionalism and build a culture of safety. The multiple interrelated factors impacting the hospital-wide intervention are discussed and analyzed.
Effective Strategies for Hospitals Responding to the Opioid Crisis
Current average rating is 0 stars.
This document provides hospital and health system administrators and leaders with specific improvement ideas for five system-level strategies that address the challenges of preventing, identifying, and treating opioid use disorder.
WIHI: Increasing Joy in Work: Notes from a Cardiac ICU Team
Current average rating is 5 stars.
November 7, 2019 | Hear how one team at Michigan Medicine has implemented IHI's Framework for Improving Joy in Work to achieve sweeping results.
  
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