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Conversation and Action Guide to Support Staff Well-Being and Joy in Work During and After the COVID-19 Pandemic
During the COVID-19 pandemic, health care leaders are working to support staff who are experiencing anxiety, stress, and intense demands. This guide includes actionable ideas that leaders can quickly test during the coronavirus response, and which can build the longer-term foundation to sustain joy in work and well-being for the health care workforce.
WIHI: How to Navigate Power and Enhance Psychological Safety
February 26, 2020 | How can we better understand, and successfully navigate, the power dynamics throughout the health care workforce?
WIHI: Increasing Joy in Work: Notes from a Cardiac ICU Team
November 7, 2019 | Hear how one team at Michigan Medicine has implemented IHI's Framework for Improving Joy in Work to achieve sweeping results.
Applying Community Organizing Principles to Restore Joy in Work
Through the process of delving more deeply into the topic of fostering joy in work and reducing burnout, IHI has discovered four lessons from the field of community organizing that are readily applicable to nurture joy in the health care workforce.
Why Focusing on Professional Burnout Is Not Enough
With professional burnout rates in health care at an all-time high, IHI suggests shifting the focus from “burnout” to “joy in work.” This article describes the role of leaders and four proven steps to create joy in work.
WIHI: Mindfulness and Patient Safety
March 8, 2018 | Clinicians are discovering that practicing mindfulness can be restorative in the middle of a hectic day, create mental space to be more tuned into patients, and reduce the likelihood of medical errors.
"What Matters to You?" Conversation Guide for Improving Joy in Work
With burnout and staff turnover in health care continuing to rise at alarming rates, this resource is intended to help leaders guide conversations with colleagues about “What matters to you?” — Step 1 of the Four Steps for Leaders, described in detail in the IHI White Paper, IHI Framework for Improving Joy in Work.
PFC 103: Incorporating Mindfulness into Clinical Practice
IHI Open School online courses are multimedia learning modules that offer continuing education credits and teach practical skills to improve quality and safety in health care. In PFC 103: Incorporating Mindfulness into Clinical Practice you'll learn how practicing mindfulness — that is, assuming an aware, nonjudgmental, present state of mind — can enhance quality and safety for patients and help foster joy in work for clinicians.
WIHI: How to Beat Burnout and Create Joy in Work
September 28, 2017 | Burnout in health care is a big and complex topic. We present an action-oriented framework to help leaders and managers more effectively engage with staff to identify what gets in the way of joy in work, and to develop solutions together.
IHI Framework for Improving Joy in Work
With burnout and staff turnover in health care continuing to rise at alarming rates, this white paper describes four steps leaders can take to improve joy in work; a framework with nine critical components for ensuring a joyful, engaged workforce; key change ideas; and measurement and assessment tools.
Restoring Joy in Work for the Healthcare Workforce
While burnout in the health professions is alarmingly high, restoring joy in work is more than just reducing burnout. This article describes four key steps that leaders can take to restore, foster, and nurture joy in the health care workforce.
WIHI: Joy in Work: An Antidote to Today's Burnout in Health Care
May 5, 2016 | What can make the difference between having the tools and the support to manage new realities in health care vs. being overwhelmed and drained? Plenty. Guests share how they are addressing staff burnout and increasing joy in work for the health care workforce.
Physician-Organization Collaboration Reduces Physician Burnout and Promotes Engagement: The Mayo Clinic Experience
This article describes Mayo Clinic's model which seeks to maximize physician wellness by fostering engagement and mitigating the drivers of burnout. The model provides a path to increase physician satisfaction and meaning in work and to improve organizational effectiveness.
WIHI: Making the Work of QI Less Draining and More Sustaining
June 5, 2014 | This WIHI features a discussion of ways health care organizations can be mindful of the burden constant change and improvement efforts place on frontline staff.
Maureen Bisognano, Why Health Care Improvement?
IHI’s former president and CEO shares how the compassion of one physician inspired her to pursue a career in health care improvement.
Marilu Bintz, Gundersen Health System
“Dad, would you be crushed if I didn’t become a chemical engineer like you?”
Aswita Tan-McGrory, Massachusetts General Hospital
“Seeing my grandfather put the interest of other people before his own.”
Beth Averbeck, HealthPartners
“I think I liked working with people and I wanted to be able to make a difference.”
Barbara Balik, Common Fire Healthcare Consulting
“I had two aunts who became nurses in World War II.”
James Moses, Boston Medical Center
“He was 36, otherwise healthy, came home one night, and just wasn’t feeling right.”
Kedar Mate, Institute for Healthcare Improvement
“It felt unjust that we could have the life that we were living here and that there were so many poor people in other parts of the world.”
Sodzi Sodzi-Tettey, Institute for Healthcare Improvement
“If you’ve been sick before, you know how helpless you feel when you are ill.”
How Do You Avoid Burnout in Serving Underserved Patients?
These days, providers in many health care settings are feeling burned out. What about providers who work with underserved patients, who face greater barriers to good health than other patients?
Four Steps Leaders Can Take to Increase Joy in Work
Jessica Perlo, MPH, a Director at IHI, shares four steps leaders can take to help their staff find joy and meaning in their work.
How to Get Ready for “What Matters to You?” Conversations
The first step to improving joy in work and addressing burnout is for leaders to engage colleagues to identify what matters to them in their work. These three actions will get you ready.