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WIHI: Mindfulness and Patient Safety
March 8, 2018 | As stress-reduction and other health benefits of mindfulness become better known, clinicians are discovering that they, too, need new ways to deal with stress. Can practicing mindfulness be restorative in the middle of a hectic day, create mental space to be more tuned into patients, and reduce the likelihood of medical errors?
"What Matters to You?" Conversation Guide for Improving Joy in Work
With burnout and staff turnover in health care continuing to rise at alarming rates, this resource is intended to help leaders guide conversations with colleagues about “What matters to you?” — Step 1 of the Four Steps for Leaders, described in detail in the IHI White Paper, IHI Framework for Improving Joy in Work.
PFC 103: Incorporating Mindfulness into Clinical Practice
IHI Open School online courses are multimedia learning modules that offer continuing education credits and teach practical skills to improve quality and safety in health care. In PFC 103: Incorporating Mindfulness into Clinical Practice you'll learn how practicing mindfulness — that is, assuming an aware, nonjudgmental, present state of mind — can enhance quality and safety for patients and help foster joy in work for clinicians.
WIHI: How to Beat Burnout and Create Joy in Work
September 28, 2017 | Burnout in health care is a big and complex topic. We present an action-oriented framework to help leaders and managers more effectively engage with staff to identify what gets in the way of joy in work, and to develop solutions together.
IHI Framework for Improving Joy in Work
With burnout and staff turnover in health care continuing to rise at alarming rates, this white paper describes four steps leaders can take to improve joy in work; a framework with nine critical components for ensuring a joyful, engaged workforce; key change ideas; and measurement and assessment tools.
Restoring Joy in Work for the Healthcare Workforce
While burnout in the health professions is alarmingly high, restoring joy in work is more than just reducing burnout. This article describes four key steps that leaders can take to restore, foster, and nurture joy in the health care workforce.
WIHI: Joy in Work: An Antidote to Today's Burnout in Health Care
May 5, 2016 | What can make the difference between having the tools and the support to manage new realities in health care vs. being overwhelmed and drained? Plenty. Guests share how they are addressing staff burnout and increasing joy in work for the health care workforce.
Physician-Organization Collaboration Reduces Physician Burnout and Promotes Engagement: The Mayo Clinic Experience
This article describes Mayo Clinic's model which seeks to maximize physician wellness by fostering engagement and mitigating the drivers of burnout. The model provides a path to increase physician satisfaction and meaning in work and to improve organizational effectiveness.
WIHI: Making the Work of QI Less Draining and More Sustaining
June 5, 2014 | This WIHI features a discussion of ways health care organizations can be mindful of the burden constant change and improvement efforts place on frontline staff.
Maureen Bisognano, Why Health Care Improvement?
IHI’s former president and CEO shares how the compassion of one physician inspired her to pursue a career in health care improvement.
Marilu Bintz, Gundersen Health System
“Dad, would you be crushed if I didn’t become a chemical engineer like you?”
Aswita Tan-McGrory, Massachusetts General Hospital
“Seeing my grandfather put the interest of other people before his own.”
Beth Averbeck, HealthPartners
“I think I liked working with people and I wanted to be able to make a difference.”
Barbara Balik, Common Fire Healthcare Consulting
“I had two aunts who became nurses in World War II.”
James Moses, Boston Medical Center
“He was 36, otherwise healthy, came home one night, and just wasn’t feeling right.”
Kedar Mate, Institute for Healthcare Improvement
“It felt unjust that we could have the life that we were living here and that there were so many poor people in other parts of the world.”
Sodzi Sodzi-Tettey, Institute for Healthcare Improvement
“If you’ve been sick before, you know how helpless you feel when you are ill.”
How Do You Avoid Burnout in Serving Underserved Patients?
These days, providers in many health care settings are feeling burned out. What about providers who work with underserved patients, who face greater barriers to good health than other patients?
Four Steps Leaders Can Take to Increase Joy in Work
Jessica Perlo, MPH, a Director at IHI, shares four steps leaders can take to help their staff find joy and meaning in their work.
How to Get Ready for “What Matters to You?” Conversations
The first step to improving joy in work and addressing burnout is for leaders to engage colleagues to identify what matters to them in their work. These three actions will get you ready.
WIHI: Raising Joy in the Health Care Workforce
July 9, 2009 | New research findings and new strategies being deployed to build stronger connections between clinical outcomes, patient-centered care, and engaged frontline employees are discussed.
The Impact of Staffing and the Organization of Work on Patient Outcomes and Health Care Workers in Health Care Organizations
Numerous reports express concern about the restructuring or lowering of staffing levels in health care organizations and the impact on the quality of patient care.