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WIHI: Connecting Patient Experience to Culture and Strategic Aims
August 9, 2018 | Most hospitals are understandably preoccupied with patient experience scores. But can those same scores help guide an organization to the aims and values it hopes to achieve?
WIHI: Giving Patients and Families the Tools to Be Health Care Improvers
May 17, 2018 | Patients and families are playing a greater role in health care quality improvement. Now, some organizations believe it's essential for patients and families to have training in basic improvement to enhance their influence and involvement.
WIHI: How to Make Change Happen: An Introduction to IHI's Psychology of Change Framework
May 10, 2018 | The biggest challenge to quality improvement projects is often not measurement or process. It's people.
WIHI: What's in a Name? Health Care's Chief Quality Officer
January 25, 2018 | A health care system's Chief Quality Officer oversees efforts to create and sustain transformative change on multiple fronts, including patient and worker safety, overall quality of care, moving from volume to value, and more.
WIHI: Health Care Innovation and R&D: Taking Stock at Ten Years
November 9, 2017 | The health care quality improvement movement has rallied around some significant innovations over the years, many of which have had a lasting impact.
WIHI: QI Takes on Veteran and Chronic Homelessness
October 12, 2017 | Using an improvement science approach and campaign-style momentum, one initiative is dramatically increasing monthly rates of housing homeless individuals across the US, including veterans and the chronically homeless.
WIHI: Tuning Up Health System Boards for Patient Safety
September 15, 2017 | What do we need and expect from trustees of health systems when it comes to their oversight of quality and safety?
WIHI: How to Fail Forward (Quickly) on the Road to Population Health
June 29, 2017 | Learning from failure is an important part of the quality improvement process in health care. Groups focused on improving the health of communities are also discovering the value of "failing forward;" leveraging the learning from failure to accelerate progress.
WIHI: How to Beat the Boring Aspects of QI
June 14, 2017 | Learning from failure is an important part of quality improvement in health care. But what can we learn from improvement efforts that languish or stall due to the inglorious nature of the work itself?
WIHI: Seven Popular Improvement Tools: How (and When) to Use Them
May 18, 2017 | Make sure you’re getting the most out of key improvement tools like PDSA, run chart and control chart, driver diagram, and more — and know when to use them in your improvement work.
WIHI: Claiming the Edge with Quality Improvement in Communities
February 23, 2017 | Communities in Wisconsin, Scotland, and Boston are building coalitions to change the trajectory of people’s lives and health for the better. Using quality improvement methods and tools to tackle socioeconomic issues is proving to be a game changer in all three locations.
WIHI: Moving Upstream to Address the Quadruple Aim
December 15, 2016 | In this Special Edition WIHI Podcast, Dr. Rishi Manchanda discusses why it’s important for health care to “move upstream” to address the social determinants contributing to many patients’ poor health.
WIHI: Measures That Matter: Whole System Measures 2.0
December 1, 2016 | Against a backdrop of hundreds of improvements that are being tracked and reported on by thousands of health systems in the US alone, guidance on which measures are most important to the pursuit of better care, better health, and lower cost couldn’t be more timely.
WIHI: 100 Million Healthier Lives: From Vision to Reality
July 28, 2016 | Hundreds of communities around the world are working with kids, veterans, elders, and others on move-the-needle priorities like nutrition, mental health, and equity — the price of admission to 100 Million Healthier Lives, an unprecedented collaboration of change agents across sectors.
WIHI: Five Practical Strategies for Managing Successful Improvement Projects
June 30, 2016 | Whether you're about to manage your first improvement project or your 50th, learn strategies you can test and use immediately, examples you can share with colleagues, and valuable tools for your next quality improvement project.
WIHI: Health Care in Motion: Making Sense of a Moving Picture
May 26, 2016 | This WIHI looks at the current state of quality improvement and the new value-driven initiatives that have health care organizations undertaking unprecedented levels of financial risk and undergoing rapid transformation.
WIHI: Making Data Work for Quality Improvement
February 25, 2016 | If you’re going to measure, as we know health care improvers must do, you’re going to generate data. But in a world where there increasingly seems no end to what can be tracked and quantified and analyzed, there’s a real danger of creating a lot more data than you truly need.
WIHI: Morality Matters: How to Reset the Mission of Quality Improvement
February 18, 2016 | What is the “true north” for the health care quality improvement movement? What are the questions leaders and champions of quality and safety initiatives must periodically ask themselves as a natural part of the process of seeking dramatic change? For IHI’s founder, Don Berwick, the questions, and the answers, are often moral ones.
WIHI: Personal Mastery for Transformational Leadership
December 17, 2015 | We might spend our entire working lives striving to become better colleagues and leaders and more effective team members. Dr. Neil Baker works with health care organizations to enhance leadership and team impact; he offers effective ways to interrupt unproductive “reactive” patterns to get back on the right track.
WIHI: Harnessing Improvement to Reduce Diagnostic Errors and Delays
December 1, 2015 | One in twenty adults suffers a diagnostic error every year. How do we take such a formidable analysis and “wake-up call” about patient safety and turn it into opportunity?
WIHI: Accelerating Improvement: The Enduring Value of Collaboratives
November 12, 2015 | One hallmark of the health care improvement movement has been the way in which diverse organizations and teams come together to gain the knowledge, skills, and confidence needed to implement change. The most celebrated of these models over the past few decades has been the “collaborative,” as simple a concept as it is radical.
WIHI: How Health Care Organizations Can Create Equity in the Community
October 29, 2015 | Health and health care improvement communities in the US are focusing on equity and racial disparities in some important new ways.
WIHI: Relationships Count: Community Health Workers and Team-Based Care
October 15, 2015 | Community health workers (CHWs) are increasingly being utilized to bridge gaps for patients between health care, home, and the community. This WIHI explores the growing interest in CHWs that is sparking some important discussions and the development of innovative programs.
WIHI: What Students in the Health Professions Can Do for You... and Improvement
September 17, 2015 | When you imagine the legions of quality improvers around the globe working hard to transform health and health care, does your picture include students?
WIHI: Saving Lives by Design: Lessons for All from Ghana's Project Fives Alive!
July 23, 2015 | One of the biggest ongoing challenges facing health and health care quality improvers is moving from small-scale successes to large-scale ones. That’s why it’s incredibly inspiring to learn from initiatives like Project Fives Alive! that are cracking the code.