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Virtual Learning Hour Special Series: COVID-19: Grief Leadership and System Supports
June 26, 2020 | Learn about specific leadership behaviors and system supports needed to address the mental health and well-being needs of caregivers, particularly during the COVID-19 pandemic.
Virtual Learning Hour Special Series: COVID-19 and the Case for Contact Tracing
June 19, 2020 | Explore the key components of a contact tracing model and the importance of engaging health care systems, community health workers, social workers, and public health departments.
Virtual Learning Hour Special Series: COVID-19: Age-Friendly Care During a Pandemic
June 12, 2020 | The 4Ms Framework of an Age-Friendly Health System can be adapted and offer critical guidance to care for older adults, who are particularly vulnerable to COVID-19.
Virtual Learning Hour Special Series: COVID-19: Caregiver Mental Health and Well-Being
June 5, 2020 | Learn how to improve, address, and respond to the daily mental health needs of caregivers during the COVID-19 pandemic and prepare for future needs.
Measuring Complexity: Moving Toward Standardized Measures for the Field of Complex Care
This report describes the current state of quality measurement in complex care, key challenges associated with complex care, current complex care research and measurement development efforts, and eight recommendations for next steps to develop a standard set of quality measures for the field of complex care.
Virtual Learning Hour Special Series: COVID-19 and Reopening Health Care
May 29, 2020 | Establishing immediate priorities and cautious approaches are critical to resuming health care services for non-COVID-19 patients, and reopening health care may present an unprecedented opportunity to make improvements.
Virtual Learning Hour Special Series: COVID-19: The Other Side of the Curve
May 15, 2020 | What decisions are in store for reopening strategies in the United States once states and regions begin to move beyond the peak of the COVID-19 pandemic?
Virtual Learning Hour Special Series: Centering Equity in the Response to COVID-19
May 8, 2020 | COVID-19 is dramatically and disproportionately impacting communities of color in the US. What might it look like to embed equity in the response to the pandemic going forward?
Implementing Daily Management Systems to Support Sustained Quality Improvement in Ambulatory Surgery Centers
IHI's high-performance management system (HPMS) was piloted in several ambulatory surgery centers to understand the applicability of quality control using related practices (e.g., standardized daily huddles, visual management boards), and to understand the approach's impact on sustaining improvement in patient care.
Adopting a Systems Approach to the Opioid Crisis
Rather than a myopic focus on opioid prescription reduction, this article describes five strategies health care leaders can employ to implement a systems approach to timely and effective treatment of opioid use disorder, in tandem with pain assessment and management.
Virtual Learning Hour Special Series: Telemedicine: COVID-19 and Beyond
May 1, 2020 | With the expanded use of telemedicine during the COVID-19 pandemic to remotely diagnose and monitor patients with virus symptoms and those with more typical health issues, what does this mean for the future of telemedicine?
Conversation and Action Guide to Support Staff Well-Being and Joy in Work During and After the COVID-19 Pandemic
During the COVID-19 pandemic, health care leaders are working to support staff who are experiencing anxiety, stress, and intense demands. This guide includes actionable ideas that leaders can quickly test during the coronavirus response, and which can build the longer-term foundation to sustain joy in work and well-being for the health care workforce.
Virtual Learning Hour Special Series: Quality Improvement, Epidemiology, and COVID-19
April 24, 2020 | The COVID-19 pandemic has emphasized the important intersection of data-driven quality improvement and epidemiology to effectively deliver excellent, safe care to patients while protecting the health care workforce.
Virtual Learning Hour Special Series: COVID-19 and Crisis Standards of Care
April 17, 2020 | During the COVID-19 pandemic, institutions are evaluating crisis standards of care, a substantial change in usual health care operations and the level of care it is possible to deliver during a pervasive or catastrophic disaster.
Virtual Learning Hour Special Series: Global Challenges: COVID-19 and Lessons from the UK
April 10, 2020 | Learn about global responses to COVID-19, specifically efforts in the United Kingdom to monitor and quickly improve treatment for patients in intensive care units.
Virtual Learning Hour Special Series: Preparing for a Surge of Hospitalized Patients with COVID-19
April 3, 2020 | Hear early lessons from health systems preparing for dramatic increases in hospitalized patients with COVID-19, including Northwell Health in the New York City region.
Virtual Learning Hour Special Series: Mobilizing to Respond to COVID-19
March 27, 2020 | Don Berwick and Derek Feeley share key coronavirus (COVID-19) learnings, innovations, and revelations they’ve been gathering and gleaning from health care leaders and improvers across the globe.
WIHI: Improvement and Innovation in Times of Crisis
March 24, 2020 | What does it look like to innovate, improve, and solve problems at warp speed?
Zero Harm in Health Care
This article describes a comprehensive systems-focused approach to patient safety to achieve the goal of zero harm for patients, families, and the health care workforce. The approach includes four interdependent elements: the psychology of change, a culture of safety, an optimal learning system, and codesigning care and improvement with patients.
WIHI: How to Navigate Power and Enhance Psychological Safety
February 26, 2020 | How can we better understand, and successfully navigate, the power dynamics throughout the health care workforce?
WIHI: Which Way Is North? Setting Your Compass for Population Health
February 13, 2020 | Actions to improve population health are common among health systems, but how can they ensure lasting, positive changes? Tune in to learn more about the Pathways to Population Health Compass.
Providing Safe, High-Quality Maternity Care in Rural US Hospitals
This IHI Innovation Report examines the challenges and gaps that rural health care organizations in the US face; presents a synthesis of published evidence and effective approaches developed by clinicians and leaders; and describes potential strategies for providing safe, high-quality maternity care in rural areas.
Novel Quality Improvement Method to Reduce Cost While Improving the Quality of Patient Care
This article describes continuous value management (CVM), an approach developed by IHI in partnership with NHS Highland that is derived from Lean accounting and employs quality improvement (QI) methods, to assist health systems to decrease operating costs and reduce or repurpose resources to improve efficiency.
Quality Improvement Team Member Matrix Worksheet
Effective quality improvement (QI) teams are multidisciplinary and include different areas of expertise. Use this worksheet to help you form a QI team that represents a range of perspectives and expertise.
QI Team Member Work Styles Inventory Worksheet
Quality improvement (QI) team members can use this worksheet to identify their preferred work styles.