Free Resources

To help you with your improvement efforts, IHI offers free tools, change ideas, measures to guide improvement, IHI White Papers, audio and video, improvement stories, and more.

Getting Started: How to Improve

Learn about the Model for Improvement, forming the improvement team, setting aims, establishing measures, and selecting and testing changes.


Measurement is a critical part of testing and implementing changes; measures tell a team whether the changes they are making actually lead to improvement.

Changes for Improvement

While all changes do not lead to improvement, all improvement requires change. The ability to develop, test, and implement changes is essential for any individual, group, or organization that wants to continuously improve.

Improvement Stories

To accelerate our collective learning, and in the spirit of "all teach, all learn," the stories and improvement reports shared on describe the improvement journeys and experiences of individuals, teams, and organizations.


Many organizations have developed tools in the course of their improvement efforts — for example, successful protocols, order sets and forms, instructions and guidelines for implementing key changes — and are making them available on for others to use or adapt in their own organizations.

IHI White Papers

IHI white papers are designed to share with readers the problems IHI is working to address; the ideas, changes, and methods we are developing and testing to help organizations make breakthrough improvements; and early results where they exist.

Audio and Video

A variety of improvement-related video and audio content, including our rich archive of WIHI audio broadcasts and related resources. 

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Newest Videos
Virtual Learning Hour Special Series: Mobilizing to Respond to COVID-19
March 27, 2020 | Don Berwick and Derek Feeley share key Coronavirus (COVID-19) learnings, innovations, and revelations they’ve been gathering and gleaning from health care leaders and improvers across the globe.
2019 Forum Keynotes
2019 Forum Keynotes
What Is an Age-Friendly Health System?
The number of older adults, individuals age 65 and older, in the United States is growing rapidly. And as we age, care often becomes more complex. Health systems frequently are not prepared for this complexity, and older adults suffer a disproportionate amount of harm while in the care of the health system.
Re-envisioning Care for People with Involved Disabilities: Benefits and Challenges of Home-Based Primary Care
Providers and patients explore the importance of expanding primary care beyond the walls of the clinic, particularly when it comes to reaching people with involved disabilities.
Re-envisioning Care for People with Involved Disabilities: Creating Culture Change
Patients and providers share how the traditional medical model puts the clinician at the center, whereas the needs of a person living with disabilities is better met by an independent living model built around them. We’ll explore how one practice infused the values and principles of independent living into daily practice by embedding them in hiring, orientation, training, and coaching.
Re-envisioning Care for People with Involved Disabilities: Redesigning Primary Care
Anna, a woman who has become increasingly debilitated and isolated. The failure of the traditional medical system to respond to Anna’s needs is contrasted with a team-based approach in which home-based primary care is combined with an array of critical services that address her medical, social, behavioral, and physical functioning needs.
Re-envisioning Care for People with Involved Disabilities: Shifting the Paradigm
People with involved disabilities share the barriers they face in accessing primary care in traditional settings. The foundation for building a primary care delivery system that is accessible and responsive, they’ll explain, requires a different set of values.
What Is Reliability? (Part 1 of 5)
IHI Executive Director Frank Federico provides an introduction to reliability, including a definition, some examples, and components of IHI’s proven methodology.
How Can Shadowing Make Care More Patient-Centered?
In a short video interview, Anthony M. DiGioia, MD, pioneer in patient- and family-centered care, explains why it’s time to think like your patients.
The Science of Improvement on a Whiteboard!
Dr. Robert Lloyd, Vice President at the Institute for Healthcare Improvement, explains the key elements of the Science of Improvement using a white board in these short videos.
What Is Health Equity, and Why Does It Matter?
Health disparities expert David Williams defines health equity and the impact of health disparities on people of color.
How Can Primary Care Be More Fulfilling?
Primary care suffers from a lot of problems, says physician executive Douglas Eby. Clinicians often have to work too quickly to get to know their patients, which makes for unfulfilling work and an ineffective care model. At Anchorage-based Alaska Native Medical Center, however, things are different.
QI Games: The Red Bead Experiment
W. Edwards Deming, one of the founders of modern quality improvement, invented the famous Red Bead Experiment to illustrate how typical managers try — and fail — to improve quality.
The Patient and the Anesthesiologist
Linda Kenney went into the hospital for an ankle replacement. She came out with a host of complications resulting from a mistake that no one was willing to admit. Until Rick van Pelt, MD, her anesthesiologist, stepped forward. In this three-part video case study, you’ll find out what happened in the immediate aftermath of the surgery, watch Kenney and van Pelt describe their first meeting after the surgery, and watch Kathy Duncan, RN, and Don Berwick, MD, analyze the case.
2018 IHI Summit Sessions
2018 IHI Summit Sessions