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5 Whys: Finding the Root Cause
When a problem presents itself, ask Why again and again until you reach the root cause.
A driver diagram is a visual display of a team’s theory of what “drives,” or contributes to, the achievement of a project aim. This clear picture of a team’s shared view is a useful tool for communicating to a range of stakeholders where a team is testing and working.
Quality Improvement Essentials Toolkit
Download these ten essential quality improvement tools to help you with your improvement projects, continuous improvement, and quality management, whether you use the Model for Improvement, Lean, or Six Sigma.
IHI "Seven Spreadly Sins"
Improvement teams often make some common missteps when it comes to successfully sharing and spreading improvement ideas in their organizations. IHI's "Seven Spreadly Sins" infographic give teams practical tips for overcoming challenges that impede successful spread.
Improvement Project Roadmap
Improvement teams often need a roadmap for applying the science of improvement to the project management tasks associated with their improvement efforts. This step-by-step tool provides a list of essential tasks organized by five key components in all improvement efforts that team leaders, sponsors, and others can use to guide their work.
IHI Improvement Capability Self-Assessment Tool
The IHI Improvement Capability Self-Assessment Tool is designed to assist organizations in assessing their capability in six key areas that support improvement.
How-to Guide: Improved Care for Patients with Congestive Heart Failure — Rural Hospitals Supplement
The goal of this How-to Guide, which has been tailored specifically for rural hospitals, is to significantly improve care and reduce readmissions for patients with congestive heart failure by reliably implementing the recommneded components of care.
Failure Modes and Effects Analysis (FMEA) Tool
A systematic, proactive method for evaluating a process or product to identify where and how it might fail and to assess the relative impact of different failures, in order to identify the parts of the process that are most in need of change.
Transforming Care at the Bedside How-to Guide: Engaging Front-Line Staff in Innovation and Quality Improvement
This How-to Guide describes three improvement strategies for building improvement capability and engaging front-line staff in innovation on medical and surgical units; specifies practical changes that can be tested; and provides tips, tools, resources, and case studies of hospitals that have implemented many of the changes.
Guidelines for Successful Visiting
Visiting another organization can be a great help to teams working on improvement. Use these guidelines to help you arrange and run a visit.
Innovation Quality Project Summary Sheet Multi-Project Tracking Tool
A summary tool designed to help leaders and project managers track multiple quality improvement projects concurrently.
Project Tracking Tool: Project Tracking Summary and Strategic Quality Goals
Practical templates which project managers can use to track clinical quality improvement projects and strategic goals over time.
Business Tools to Support Clinical Project Evaluation
This suite of tools is designed to make information gathering and communication about clinical improvement projects straightforward.
Glossary of Frequently Used Financial Terms
A glossary of frequently used financial terms that can be used to help evaluate clinical improvement projects.
Project Initiative Tool: Clinical Manager Impact Workbook
This tool will help clinical managers with direct oversight of bedside care activities evaluate the expected impact on quality, resource use and needs, and potential business and financial impact of their clinical quality improvement projects.
Simple Data Collection Planning
Simple data collection planning is a process to ensure that the data you collect for performance improvement are useful and reliable, without being unnecessarily costly and time-consuming to obtain.
Glossary of Improvement Terms
A glossary of common improvement terminology.
Plan-Do-Study-Act (PDSA) Worksheet
The Plan-Do-Study-Act (PDSA) Worksheet is a useful tool for documenting a test of change; developed by the Institute for Healthcare Improvement (Cambridge, Massachusetts, USA).
Cause and Effect Diagram
A cause and effect diagram is a graphic tool used to explore and display the possible causes of a certain effect.
A flowchart is a graphic representation of the sequence of steps in a process.
A histogram is a special type of bar chart used to display the variation in continuous data like time, weight, size, or temperature.
A Pareto chart helps identify the few, most important factors that contribute to an effect and, therefore, warrant the most attention.
Run Chart Tool
Run charts are graphs of data over time and are one of the most important tools for assessing the effectiveness of change.
A scatter diagram is a graphic representation of the relationship between two variables. Scatter diagrams help teams identify and understand cause-effect relationships.
The idea of using quick huddles, as opposed to the standard one-hour meeting, arose from a need to speed up the work of improvement teams. Huddles enable teams to have frequent but short briefings so that they can stay informed, review work, make plans, and move ahead rapidly.