Care Management Institute at Kaiser Permanente
Oakland, California, USA

This toolkit, developed by the Care Management Institute at Kaiser Permanente, is a step-by-step guide to using video ethnography to guide and motivate quality improvement. It contains instructions, examples, and annotated resource lists for combining ethnographic techniques of interview and observation with video recording to more fully understand patients' experiences in health care, an essential step in providing patient-centered care. The toolkit also provides online tools and templates to help you get started.

Download the toolkit from the Kaiser Permanente Care Management Institute website.

Watch a video clip that describes video ethonography.