Service Agreement (Yellow Card)

Connie Davis, Improving Chronic Illness Care
Seattle, Washington, USA


This is a component of what is called a service agreement. This is how to get into the work of access and flow between primary and secondary care. If you find yourselves asking the question "How in the world can we improve access with this specialist," this is a tried and effective approach. It requires work.


Approach a specialist and suggest to work out an agreement. The agreement would entail that it is possible for you to send only the right stuff along with all the necessary information (that's what gets the specialist to the table), and the quid-pro-quo is that your office does not have to go through hoops for access (pre-screened and worked up patient is offered an appointment this week).


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