Scripts for Appointment Scheduling

​Virginia Garcia Memorial Health Center
Hillsboro, Oregon, USA

 

Scripts for use by front desk/receptionist staff about what to say to patients when they call for an appointment.

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  • Percentage of No-Show Appointments
    Percentage of appointments for which patients did not show.
  • Reduce Scheduling Complexity
    Complex schedules, with many appointment types, times, and restrictions, can actually increase total delay in the system because each appointment type and time creates its own differential delay and queue. Reducing the complexity ultimately decreases system delays.
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