Institute for Healthcare Improvement (in collaboration with the National Institute for Children's Health Quality and the Institute for Patient- and Family-Centered Care)
Cambridge, Massachusetts, USA
This self-assessment tool allows organizations to understand the range and breadth of elements of patient- and family-centered care and to assess where they are against the leading edge of practice. Use this self-assessment tool to assess how your organization is performing in relation to specific components of patient- and family-centered care, or as a basis for conversations about patient-centeredness in the organization.
- The tool should be completed by a team of individuals from across the organization — caregivers and providers from different departments or programs and leaders from the front line to the executive office. Be sure to also include patient and family advisors in the assessment.
- Review each question and indicate a rating of 1 to 5 for each (with 1 being low and 5 being high), or indicate "Do not know."
- The 1 to 5 rating for each question is discussed by team members as an essential part of the assessment:
- What does being a "5" on this question mean to us?
- How would we know we are a "5"?
- What would it take for us to rate ourselves a "5" consistently?
- Questions with a "Do not know" response should seek further team discussion, such as:
- Why don't we know this?
- How can we find out?
- Why is it important to find out?
- Summarize the findings and then determine next steps:
- What is most important for us to address?
- Where do we have strengths that we need to make sure others see and build on?
- How can we gain more patient and family advice on what to focus on next?