Institute for Healthcare Improvement (in collaboration with Kevin Little, IHI Faculty and Improvement Advisor)
Cambridge, Massachusetts, USA
Interpreting patient experience data can quickly become overwhelming and confusing to anyone trying to use the data for improvement. The Patient Experience Data Self-Assessment and corresponding Answer Key challenges knowledge and common assumptions about what the data actually means. It can be used to expand your current knowledge on using patient experience data effective.
This tool was originally developed as prework for IHI’s Person- and Family-Centered Care: Transforming the Patient Experience Seminar.